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ease
features
design
support

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Description

Gemini Audio comprises a suite of sophisticated real-time audio models built on the innovative Gemini architecture, specifically crafted to facilitate natural and fluid voice interactions and dynamic audio generation using straightforward language prompts. This technology fosters immersive conversational experiences, allowing users to engage in speaking, listening, and interacting with AI in a continuous manner, seamlessly merging understanding, reasoning, and audio-based response generation. It possesses the dual capability of analyzing and creating audio, which empowers a range of applications including speech-to-text transcription, translation, speaker identification, emotion detection, and in-depth audio content analysis. Optimized for low-latency, real-time scenarios, these models are particularly well-suited for live assistants, voice agents, and interactive systems that necessitate ongoing, multi-turn dialogues. Furthermore, Gemini Audio incorporates advanced functionalities like function calling, enabling the model to activate external tools while integrating real-time data into its responses, thereby enhancing its versatility and effectiveness in diverse applications. This innovative approach not only streamlines user interaction but also enriches the overall experience with AI-driven audio technology.

Description

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gemini
QEval

Integrations

Gemini
QEval

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

deepmind.google/models/gemini-audio/

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

vocitec.com

Product Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

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