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Description
Our innovative technology transforms an ordinary webcam into a highly accurate eye-tracking device. Leveraging advancements in machine learning and computer vision, we precisely monitor eye movements, enabling you to extend your research beyond conventional lab settings and engage a vast number of participants. With our online platform, remote usability research becomes seamless, facilitating UX studies on both desktop and mobile devices. You will gain access to detailed session recordings, allowing you to experience user interactions firsthand. This tool enables you to track consumer attention and evaluate the effectiveness of your brand perception and marketing strategies. GazeRecorder is versatile enough to accommodate any content type, including banners, videos, and live web pages. You can recruit testers from around the world, as they simply require a computer equipped with a webcam. Immediate access to results empowers you to make timely decisions. By inviting participants to conduct tests on their own devices in the comfort of their homes, you ensure they remain in their natural environment, leading to more authentic feedback. This approach not only enhances the quality of data collected but also broadens the scope of your research initiatives.
Description
A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.
API Access
Has API
API Access
Has API
Integrations
Amdocs Customer Experience Suite
CSG Advanced Convergent Platform (ACP)
GazeRecorder
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics GP
Oracle Service
Pega Customer Service
Salesforce
Salesforce Service Cloud
Integrations
Amdocs Customer Experience Suite
CSG Advanced Convergent Platform (ACP)
GazeRecorder
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics GP
Oracle Service
Pega Customer Service
Salesforce
Salesforce Service Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29.99/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GazeRecorder
Country
United States
Website
gazerecorder.com/gazeinsight/
Vendor Details
Company Name
TechSee
Country
Israel
Website
www.techsee.me/
Product Features
Computer Vision
Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Computer Vision
Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing