Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our advanced natural language processing technology harnesses the power of AI to capture, analyze, and visualize insights from all forms of customer communication. This includes call transcriptions, chat conversations, emails, support tickets, return claims, social media interactions, and surveys, all supported in 47 languages. With Explorer, users can quickly analyze open-ended text responses in just a few minutes. Additionally, Explorer features an API that enables seamless integration of unstructured text data into your business intelligence systems. The field of employee experience focuses on analyzing and identifying the elements that contribute to employee satisfaction and motivation. Our offerings empower businesses to efficiently process, analyze, and derive meaning from vast amounts of unstructured natural language data in a fraction of the usual time. The platform is designed to be user-friendly, allowing you to create custom bots tailored to your specific business requirements without any coding knowledge necessary. You can achieve immediate efficiency improvements within just minutes of setup. Moreover, the Gavagai API provides a suite of semantic analysis tools that support 47 languages, allowing for immediate access to user-friendly endpoints. This robust capability ensures that organizations can effectively leverage insights from their data to enhance decision-making processes.
Description
Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
SurveyMonkey Enterprise
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Gavagai
Founded
2009
Country
Sweden
Website
www.gavagai.io
Vendor Details
Company Name
eTouchPoint
Founded
1999
Country
United States
Website
www.etouchpoint.com
Product Features
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No