Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Our advanced natural language processing technology harnesses the power of AI to capture, analyze, and visualize insights from all forms of customer communication. This includes call transcriptions, chat conversations, emails, support tickets, return claims, social media interactions, and surveys, all supported in 47 languages. With Explorer, users can quickly analyze open-ended text responses in just a few minutes. Additionally, Explorer features an API that enables seamless integration of unstructured text data into your business intelligence systems. The field of employee experience focuses on analyzing and identifying the elements that contribute to employee satisfaction and motivation. Our offerings empower businesses to efficiently process, analyze, and derive meaning from vast amounts of unstructured natural language data in a fraction of the usual time. The platform is designed to be user-friendly, allowing you to create custom bots tailored to your specific business requirements without any coding knowledge necessary. You can achieve immediate efficiency improvements within just minutes of setup. Moreover, the Gavagai API provides a suite of semantic analysis tools that support 47 languages, allowing for immediate access to user-friendly endpoints. This robust capability ensures that organizations can effectively leverage insights from their data to enhance decision-making processes.
Description
At the crossroads of Customer Experience and Business Intelligence lies Customer Intelligence, which uncovers the vital link between customer sentiments and the performance metrics that influence business outcomes. With Explore, you can harness the insights necessary for your organization to make significant and informed decisions. Your collection of customer opinions and emotions captured through feedback, surveys, and support interactions can be effectively utilized in OdinExplore for broader analysis. By investigating the themes present in customer feedback, you can identify which topics resonate most with your audience. Explore offers features like auto-terms, the creation of key topics, dictionary applications, and emotional sentiment analysis. You can also segment your data by various demographics, ratings, or timeframes to reveal the differences among customer groups. Running multiple experiments allows you to uncover fresh insights about diverse customer segments, products, and more, ultimately leading to more tailored business strategies. This comprehensive approach not only enhances understanding but also drives continuous improvement in customer engagement.
API Access
Has API
Yes
API Access
Has API
No
Integrations
SurveyMonkey Enterprise
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$999 per month
Billed annually
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Gavagai
Founded
2009
Country
Sweden
Website
www.gavagai.io
Vendor Details
Company Name
OdinAnswers
Country
United States
Website
odinanswers.com/platform/
Product Features
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No