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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

GEN's transcription service for Asterisk and FreePBX delivers accurate voice-to-text conversion in multiple languages with advanced features like diarization and speaker identification. Using GEN's Arkane API, the transcription process is fast and efficient, with results available in different formats such as JSON, summary files, and detailed transcripts. Businesses can gain valuable insights from these transcriptions, such as sentiment analysis, keyword tracking, and performance reviews. The service also provides flexible options, including daily archival, LLM processing, and comprehensive support for further customization.

Description

Kalyvox serves as an AI-driven phone receptionist tailored for small to medium-sized enterprises, operating around the clock to handle incoming calls in a conversational manner. It discerns the caller's purpose, gathers essential contact information, and generates a call ticket that includes both a summary and a transcript. Businesses have the flexibility to customize various aspects such as call scenarios, operating hours, greetings, escalation protocols, and even the voice and tone of the assistant. In cases of urgency, Kalyvox can escalate calls to a live representative and send out notifications through email, SMS, Slack, or webhook. The service is multilingual and features a user-friendly dashboard for overseeing calls, tickets, users, and configurations. Additionally, it offers integrations with Google Calendar and various webhooks, enabling seamless connections with CRM systems and automation platforms. Overall, Kalyvox enhances customer interaction while streamlining business operations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Asterisk
FreePBX

Integrations

Asterisk
FreePBX

Pricing Details

£10
For 30 hours of transcription. Prices vary depending on language and diarization options.
Free Trial
Free Version

Pricing Details

$99
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GEN

Founded

1992

Country

United Kingdom

Website

www.gen.uk

Vendor Details

Company Name

Kalyvox

Founded

2025

Country

France

Website

kalyvox.ai/en/

Product Features

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Product Features

Alternatives

Alternatives

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