Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
OpenAI has introduced GPT-Realtime-2, a voice model designed for dynamic live interactions that allows for seamless conversation flow while it processes requests, utilizes tools, addresses corrections, or manages interruptions, all while providing timely and relevant responses. This model is specifically crafted for a new generation of voice applications that aim to deliver a more intuitive user experience, respond with greater intelligence, and perform actions instantly. By incorporating GPT-5-level reasoning capabilities into voice interactions, GPT-Realtime-2 enhances agents' abilities to comprehend user intent, maintain context, adapt to changing requests, and utilize tools without disrupting the conversation. Developers have the option to implement brief preambles, such as “let me check that,” to inform users that the agent is currently processing their inquiry, and the model is capable of simultaneously engaging multiple tools while making its actions clear through phrases like “checking your calendar” or “looking that up now.” Additionally, it boasts improved recovery mechanisms, extended context for agent-driven tasks, and enhanced retention of specific terminology, contributing to a more effective communication experience. Overall, GPT-Realtime-2 is set to redefine how voice interactions are experienced, paving the way for smoother and more efficient user-agent dialogues.
Description
ThunderPhone is an advanced voice AI platform designed to effectively manage real-world phone conversations with exceptional precision, robust adherence to instructions, and fluid dialogue. By integrating various transcripts with direct audio-to-LLM input, it significantly reduces the chances of errors arising from addresses, spellings, accents, background noise, and unclear speech. Users can make and receive calls, execute large-scale outbound campaigns with pacing and retries, and operate seamlessly through traditional telephony or within websites and applications, all while supporting over 40 languages, accommodating accents, mixed-language scenarios, and even switching languages mid-conversation. The system adeptly handles interruptions, backchannels, cross-talk, voicemail, screeners, keypad inputs, warm and cold transfers, and transitions to human agents without losing context. Additionally, agents benefit from built-in retrieval capabilities to access information from uploaded documents, while live supervision features allow operators to monitor calls and provide real-time assistance to the AI, ensuring that conversations are both effective and well-managed. This comprehensive approach enhances communication efficiency, making ThunderPhone a versatile tool for businesses aiming to improve their customer interactions.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
OnSolo
No
OpenAI
No
gpt-realtime
No
Pricing Details
$32 per 1M tokens
$32 / 1M audio input tokens ($0.40 for cached input tokens) and $64 / 1M audio output tokens
Free Trial
Yes
Free Version
No
Pricing Details
2¢ per minute
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OpenAI
Founded
2015
Country
United States
Website
openai.com/index/advancing-voice-intelligence-with-new-models-in-the-api/
Vendor Details
Company Name
ThunderPhone
Country
United States
Website
thunderphone.com