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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

GENESIS64™ is a sophisticated suite of HMI SCADA solutions tailored for Microsoft environments. The ICONICS GENESIS64 suite offers exceptional performance through its compatibility with OPC, BACnet, Modbus, and other open standard database connections. This suite ensures seamless integration from plant floor SCADA systems and building management to corporate business networks. Built to utilize 64-bit architecture and OPC UA technologies, GENESIS64 empowers operators, executives, and IT specialists to amalgamate real-time data related to manufacturing, energy, and business into a cohesive, secure, and web-enabled visualization dashboard. Additionally, this solution enhances operational efficiency by providing users with a comprehensive view of their processes.

Description

To create outstanding customer experiences, it is essential for contact center agents to have a comprehensive and integrated perspective on omnichannel interactions. InteractionSync for Genesys Cloud delivers this capability, allowing agents to provide exceptional service quickly, efficiently, and consistently. A successful holistic customer experience strategy requires the merging and integration of critical systems such as your CRM and contact center. With InteractionSync for Genesys Cloud, agents gain a seamless view of omnichannel interactions within Microsoft Dynamics 365, consistently enhancing customer experiences with both speed and quality. By streamlining navigation and minimizing keystrokes needed to retrieve customer details, agents can save a considerable amount of time. Additionally, features like intelligent screen pops and the automatic generation of Dynamics 365 activities further enhance efficiency, allowing agents to focus more on customer engagement rather than administrative tasks. This integration not only boosts agent productivity but also significantly improves overall customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Flip No 
Genesys Cloud CX No 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Zoom Phone No 

Integrations

Flip Yes 
Genesys Cloud CX Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Zoom Phone Yes 

Pricing Details

Contact Iconics for pricing details.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Iconics

Founded

1986

Country

United States

Website

www.iconics.com

Vendor Details

Company Name

TTEC Digital

Country

United States

Website

ttecdigital.com/solutions/interactionsync

Product Features

Data Visualization

Analytics Yes 
Content Management Yes 
Dashboard Creation Yes 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models Yes 
Visual Discovery Yes 

HMI

SCADA

Alarm Management Yes 
Archiving & Retention Yes 
Dashboard Designer No 
Data Aggregation No 
Data Visualization Yes 
HMI Integration No 
Hardware Integration No 
Real-time Monitoring Yes 

Product Features

Sales Force Automation

Call Management Yes 
Campaign Management No 
Channel Management No 
Commission Management No 
Contact Management No 
Contract Management No 
Customer Database No 
Email Marketing No 
Field Sales Management No 
Lead Management No 
Opportunity Management No 
Performance Metrics No 
Proposal Generation No 
Referral Tracking No 
Sales Forecasting No 
Territory Management No 

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