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Description
GENESIS64™ is a sophisticated suite of HMI SCADA solutions tailored for Microsoft environments. The ICONICS GENESIS64 suite offers exceptional performance through its compatibility with OPC, BACnet, Modbus, and other open standard database connections. This suite ensures seamless integration from plant floor SCADA systems and building management to corporate business networks. Built to utilize 64-bit architecture and OPC UA technologies, GENESIS64 empowers operators, executives, and IT specialists to amalgamate real-time data related to manufacturing, energy, and business into a cohesive, secure, and web-enabled visualization dashboard. Additionally, this solution enhances operational efficiency by providing users with a comprehensive view of their processes.
Description
To create outstanding customer experiences, it is essential for contact center agents to have a comprehensive and integrated perspective on omnichannel interactions. InteractionSync for Genesys Cloud delivers this capability, allowing agents to provide exceptional service quickly, efficiently, and consistently. A successful holistic customer experience strategy requires the merging and integration of critical systems such as your CRM and contact center. With InteractionSync for Genesys Cloud, agents gain a seamless view of omnichannel interactions within Microsoft Dynamics 365, consistently enhancing customer experiences with both speed and quality. By streamlining navigation and minimizing keystrokes needed to retrieve customer details, agents can save a considerable amount of time. Additionally, features like intelligent screen pops and the automatic generation of Dynamics 365 activities further enhance efficiency, allowing agents to focus more on customer engagement rather than administrative tasks. This integration not only boosts agent productivity but also significantly improves overall customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Flip
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Iconics
Founded
1986
Country
United States
Website
www.iconics.com
Vendor Details
Company Name
TTEC Digital
Country
United States
Website
ttecdigital.com/solutions/interactionsync
Product Features
Data Visualization
Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery
SCADA
Alarm Management
Archiving & Retention
Dashboard Designer
Data Aggregation
Data Visualization
HMI Integration
Hardware Integration
Real-time Monitoring
Product Features
Sales Force Automation
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management