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Average Ratings 0 Ratings

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features
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support

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Write a Review

Description

Establish your key performance indicators (KPI), and Forwrd will develop a predictive scoring model that takes into account the elements that are closely associated with your KPI. With predictive scoring, you can uncover and rank leads more swiftly and accurately, allowing you to prioritize your outreach effectively. Systematically evaluate accounts along with their corresponding leads through account scoring, while also tackling customer retention by pinpointing and analyzing the factors that contribute to churn. Furthermore, identify product-qualified leads to optimize lead prioritization and enhance sales productivity. Create a self-evolving scoring model that autonomously detects new factors impacting conversions within your data and refreshes itself without any manual intervention. Effortlessly recognize churn indicators, uncover chances to exceed the expectations of your top customers, and empower your frontline personnel to enhance customer retention rates. The no-code approach means that you can construct and implement AI scoring models independently, without the need for dedicated data teams, facilitating a more streamlined process. This empowers businesses to adapt quickly to changing market dynamics and customer behavior.

Description

Laya AI represents a family of open source, non-autoregressive decision models focused on rapid, structured decision-making rather than generating free-form text. It processes a given state along with structured inquiries in a single pass, producing outputs that can be directly utilized by application code. The system encompasses three types of decisions: choice, which identifies among predefined options and yields probabilities; score, which assesses an input based on a ranked scale like urgency or severity; and noul, which estimates the likelihood of a proposition's truthfulness. Tailored for a variety of tasks, Laya can efficiently handle agent and model routing, support ticket triage, and risk assessment, among other applications. Its capabilities include directing requests to the appropriate department, evaluating urgency levels, identifying potential refund or churn indicators, and recognizing policy violations or abuse scenarios. Furthermore, it has the ability to escalate ambiguous situations to more advanced models or human reviewers for additional scrutiny. Ultimately, Laya AI stands out for its versatility and efficiency in decision-making processes across diverse operational needs.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage Yes 
Amazon Redshift Yes 
Eloqua Yes 
GitHub No 
Google Sheets Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Hugging Face No 
Intercom Yes 
Mixpanel Yes 
Node.js No 
ONNX No 
Outreach Yes 
PyPI No 
Python No 
Salesforce Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Segment Yes 
Slack Yes 
Snowflake Yes 

Integrations

Adobe Marketo Engage No 
Amazon Redshift No 
Eloqua No 
GitHub Yes 
Google Sheets No 
HubSpot CRM No 
HubSpot Customer Platform No 
Hugging Face Yes 
Intercom No 
Mixpanel No 
Node.js Yes 
ONNX Yes 
Outreach No 
PyPI Yes 
Python Yes 
Salesforce No 
Salesforce Marketing Cloud Account Engagement No 
Segment No 
Slack No 
Snowflake No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Forwrd

Founded

2021

Country

Israel

Website

www.forwrd.ai/

Vendor Details

Company Name

Laya AI

Founded

2020

Country

India

Website

laya-ai.com

Product Features

Revenue Intelligence

Actionable Insights No 
Alerts / Notifications No 
CRM Interactions No 
Call Scoring No 
Conversation Intelligence No 
Dashboard No 
Email/Message Interactions No 
Market Intelligence No 
Phone Call Interactions No 
Pipeline Visibility No 
Sales Coaching No 
Video Call Interactions No 

Revenue Operations

AI Insights No 
Account Health Dashboard No 
Automatic CRM Updates No 
Contact / Activity Tracking No 
RevOps Automation No 
Revenue Dashboard No 
Revenue Intelligence / Reporting No 
Sales Analytics No 
Sales Forecasting No 
Third-Party Data Aggregation No 

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