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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

As a reputable Infor Global Alliance Partner, we excel in providing tailored technical and consulting services that focus on Infor’s ERP solutions across various industries. Our commitment to simplifying Infor solutions and taking personal responsibility ensures the success of our clients' projects, fostering long-term relationships with them. Regardless of your business size or starting point, we strive to make Infor ERP accessible and seamless. Our expertise encompasses Infor M3 and M3-based CloudSuites, allowing us to manage comprehensive projects, upgrades, and migrations while offering both functional and technical consulting. Additionally, we engage in integrations and custom developments through Infor’s extensibility tools, and we possess significant knowledge in Infor’s Business Intelligence and performance management solutions, including Infor BI, Birst, and d/EPM. By continuously adapting to industry trends, we ensure our clients are equipped with the most effective tools for their growth and success.

Description

In today's market, consumers have unprecedented options for researching and buying products. To successfully attract and retain customers, businesses must deliver a seamless and enjoyable experience across all platforms. The Infor Customer Experience Suite plays a vital role in unifying customer data throughout the organization, ensuring that interactions are consistent, outstanding, and tailored to individual preferences at every stage of the customer journey. This suite offers specialized CX software designed to oversee the complete sales process, encompassing everything from customer engagement to sales automation, configuration-to-quote, and contract management. The ability to understand and adapt to customer behavior has significantly advanced. With features such as marketing resource management, decision-making tools, and comprehensive campaign management, the marketing solutions within the Infor Customer Experience Suite empower companies to harness data in innovative ways to engage their customers more effectively than ever before. By focusing on the customer's evolving needs, businesses can foster deeper relationships and drive loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Infor Birst
Infor CloudSuite Business
Infor CloudSuite ERP
Infor CloudSuite Fashion
Infor M3
Infor Talent Science

Integrations

Infor Birst
Infor CloudSuite Business
Infor CloudSuite ERP
Infor CloudSuite Fashion
Infor M3
Infor Talent Science

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fortude

Founded

2012

Country

Sri Lanka

Website

fortude.co

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite

Product Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Lifecycle Management

Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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