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Average Ratings 167 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Description

Advance Features: Speech to Text: Honour your team's time using Speech to Text AI technology for quick work actions. Yaraa understands voice commands in all popular languages. Digital human: Yaraa Harnesses tremendous potential in AI technology to solve staff crunch and automate business processes to the next level. Project Tracker: With a few Voice-Commands create and manage projects in a few seconds. Actionable project progress report available on the dashboard. Task Tracker: Assign and complete tasks faster than ever with real-time comments. Task timer helps complete priority tasks and in-time delivery. To-do list: Want Employees to manage tasks on their own? Use a to-do list to track workload. Agile companies will find it easy to work with it. Calendar and Board View: The easiest way for project managers to plan, manage, and visualize their work in a shared team calendar. Organize work on a Kanban board and streamline task management at every stage. Call and Chat: Access important messages easily and organize the conversation by putting them in the right place. Increase Employee Engagement with Task Related group chats, work calls, video calls, Voice Messages, etc.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Freshdesk
Front
Gladly
Google Calendar
Google Drive
Gorgias
HelpDesk
HubSpot CRM
Intercom
Jira
Jira Service Management
Kustomer
Slack
Sunshine Conversations
Zammad
Zendesk
Zoom

Integrations

Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Freshdesk
Front
Gladly
Google Calendar
Google Drive
Gorgias
HelpDesk
HubSpot CRM
Intercom
Jira
Jira Service Management
Kustomer
Slack
Sunshine Conversations
Zammad
Zendesk
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$59 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Forethought

Founded

2018

Country

United States

Website

www.forethought.ai/

Vendor Details

Company Name

Yaraa.ai

Founded

2022

Country

United States

Website

yaraai.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Product Features

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

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