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Average Ratings 164 Ratings

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Description

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Description

WebAgent.ai provides a user-friendly no-code platform designed for the development of tailored AI-driven chatbots, significantly boosting customer support and engagement on websites. Users can train these chatbots using documents or content from their sites, which guarantees that the responses are relevant to specific inquiries. The platform supports customization of the chatbot's appearance to ensure it matches the branding of the business. Chatbots can be equipped with targeted instructions to enhance interactions for various purposes, including customer support, sales, and onboarding. All conversations are archived for analysis, which helps in improving strategies and product offerings. Furthermore, the chatbot aids in lead generation by gathering contact details and contextual data from discussions. WebAgent can also act as an internal knowledge repository, making company information more accessible and organized. Overall, the platform is designed to meet diverse business needs while providing a seamless user experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Freshdesk
Front
Gladly
Gorgias
HaloCRM
HelpDesk
HubSpot CRM
Intercom
Jira
Jira Service Management
Kustomer
Salesforce
ServiceNow
Slack
Sunshine Conversations
Zammad
Zendesk

Integrations

Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Freshdesk
Front
Gladly
Gorgias
HaloCRM
HelpDesk
HubSpot CRM
Intercom
Jira
Jira Service Management
Kustomer
Salesforce
ServiceNow
Slack
Sunshine Conversations
Zammad
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$29/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Forethought

Founded

2018

Country

United States

Website

www.forethought.ai/

Vendor Details

Company Name

WebAgent.ai

Founded

2023

Country

United States

Website

webagent.ai/

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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