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Description
Oversee and work together on business workflows from their initial stages to final resolution using a secure and adaptable web platform. Ensure all vital information is documented and accessible for you and your team to track essential details. Transfer the case to a specific team, area, or individual to gather more information or assign ownership appropriately. Review all interactions, including comments, attachments, and the history of the case leading to its resolution, all in one place. Eliminate the hassle of switching between different programs or windows, as everything you need can be found within the case. Recognizing that each industry has unique processes, Followit allows for extensive customization to suit your specific business requirements, even accommodating unstructured processes. How can you determine the efficiency of your employees or the effectiveness of your processes? What strategies can you employ to identify bottlenecks? With over 12 reporting options for cases, as well as filters and employee KPIs that analyze data from broad to specific perspectives, you’ll gain valuable insights into your operations. This comprehensive approach not only streamlines your workflow but also enhances overall productivity.
Description
ServiceNow HR Service Delivery (HRSD) provides enterprises with a powerful, AI-enabled platform to transform employee support and workforce management. By consolidating HR services into a single employee portal, HRSD eliminates inefficiencies caused by scattered tools and manual processes. Employees can access resources, request help, and track their needs in real time through web, mobile, or virtual agent channels. With generative AI and automation built directly into the platform, HRSD can resolve routine inquiries instantly while escalating more complex issues to human agents when needed. Advanced tools like Employee Journey Management, Case & Knowledge Management, and Issue Auto Resolution support seamless workflows that adapt to changing employee needs. HR teams benefit from a dedicated agent workspace that centralizes data, tasks, and insights to resolve cases faster. Integration with the broader ServiceNow AI Platform ensures that HRSD connects with enterprise-wide processes, driving consistent and scalable employee experiences. Designed to enhance both productivity and employee satisfaction, ServiceNow HRSD helps organizations increase engagement while reducing costs and support overhead.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Followit
Founded
2015
Website
www.followit.com
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Onboarding
Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management
Relocation
Content Library
Cost Management
Employee Portal
Expense Management
Immigration Management
Move Progress Tracking
Onboarding
Reimbursement Management
Surveys & Feedback
Tax Management
Vendor Management