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Description
Visum developed FocalPoint Software, a flexible and affordable rental solution. FocalPoint Software is a flexible and affordable rental software solution that can handle all types of merchandise. This includes homeowner items, party supplies and tools, construction equipment, event rentals and more. FocalPoint allows you to keep a better track of your inventory, improve your accounting efficiency, reduce delivery and cleaning errors, and allow customers to understand your rental shop policies.
FocalPoint has been installed in more than 45 states and Canada. Our staff has more than 100 years of rental experience, excluding the software industry.
Description
FocalScope serves as a comprehensive help desk and contact center solution that facilitates communication through various channels including email, voice, SMS, live chat, and popular social media platforms like Facebook, Telegram, and WhatsApp. It enables exceptional customer service across all these channels, catering to the diverse preferences of customers who may choose to connect via email, voice calls, live chats, or messaging apps. In today's landscape, offering omnichannel support has evolved from being a luxury to a critical component of successful business strategy. With FocalScope, organizations can enhance their customer service image while simplifying the work for agents and ensuring cost efficiency for the company. The platform allows for automatic request assignments from any communication channel, utilizing customizable routing rules and queues for optimal efficiency. You can prioritize high-value customers, align agents according to their expertise, or implement a round-robin assignment system as needed. Additionally, you can establish Service Level Agreement (SLA) policies, with FocalScope providing timely alerts to keep you informed when the workload becomes overwhelming, thus ensuring that service quality remains high. Through these features, FocalScope not only streamlines operations but also fosters a responsive and proactive customer support environment.
API Access
Has API
No
API Access
Has API
No
Integrations
OneView
Yes
PartSmart
Yes
QuickBooks Desktop Pro
Yes
Solvemate
No
Integrations
OneView
No
PartSmart
No
QuickBooks Desktop Pro
No
Solvemate
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20.00/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Visum
Founded
2004
Country
United States
Website
www.visum-corp.com
Vendor Details
Company Name
FocalScope
Founded
2007
Country
Singapore
Website
www.focalscope.com
Product Features
Equipment Rental
Asset Tracking
Yes
Barcoding
No
Billing and Invoicing
Yes
Customer Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Order Management
Yes
Reservations Management
Yes
Utilization Reporting
Yes
Rental
Auto / Boat Rental
No
Contract Management
Yes
Inspection Management
Yes
Inventory Management
Yes
Late Fee Calculation
Yes
Maintenance Management
Yes
Medical Equipment Rental
No
Multi-Location
Yes
Online Booking
Yes
Rate Management
Yes
Recurring Rentals
Yes
Reservations Management
Yes
Scheduling
Yes
Short / Long Term Rental
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
