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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Fluvid serves as an online tool for screen capturing and video recording, enhancing communication between community members, customers, and team members through effective video interactions. Challenges that often arise in written communication through email or text can be addressed using this versatile screen and video recording software. Users can quickly access their Fluvid video library and share recorded content directly from their Android devices, allowing for convenient sharing anytime and anywhere. Additionally, Fluvid has introduced a dedicated app for Mac Desktop users, ensuring that all features, including drawing tools and editing capabilities, are available just as they are on other platforms. With its user-friendly interface, Fluvid makes it easier than ever to convey complex ideas through visual communication.

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Google Chrome Yes 
Zendesk No 

Integrations

Google Chrome No 
Zendesk Yes 

Pricing Details

$9 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$19 per agent/per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fluvid

Founded

2020

Country

India

Website

fluvid.com

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Product Features

Screen Recording

Annotations / Drawing No 
Audio Capture No 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording No 
Screen Capture No 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

Video Making

Animation No 
Collaboration Tools No 
Customizable Branding No 
Drag & Drop No 
Media Library No 
Privacy Options No 
Social Sharing No 
Templates No 
Text Overlay No 
Text to Video No 
Video Capture No 
Voice-Over No 

Product Features

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