Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fluvid serves as an online tool for screen capturing and video recording, enhancing communication between community members, customers, and team members through effective video interactions. Challenges that often arise in written communication through email or text can be addressed using this versatile screen and video recording software. Users can quickly access their Fluvid video library and share recorded content directly from their Android devices, allowing for convenient sharing anytime and anywhere. Additionally, Fluvid has introduced a dedicated app for Mac Desktop users, ensuring that all features, including drawing tools and editing capabilities, are available just as they are on other platforms. With its user-friendly interface, Fluvid makes it easier than ever to convey complex ideas through visual communication.
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$9 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Fluvid
Founded
2020
Country
India
Website
fluvid.com
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Video Making
Animation
No
Collaboration Tools
No
Customizable Branding
No
Drag & Drop
No
Media Library
No
Privacy Options
No
Social Sharing
No
Templates
No
Text Overlay
No
Text to Video
No
Video Capture
No
Voice-Over
No