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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Fluid Topics is a dedicated Product Knowledge Platform that consolidates and unifies scattered content into a single, authoritative source. From there, it delivers consistent, reliable product knowledge to any channel—documentation portals, in-product help, support tools, or AI applications. Fluid Topics includes an MCP server, enabling LLMs and AI agents to access and interact with this knowledge in a controlled, standardized, and dependable way. It also supports AI-native applications such as RAG-based chatbots and Generative AI copilots. The platform is designed to manage: - Large volumes of content - Multiple product versions and variants - Diverse audiences and usage contexts - Regulatory, compliance, and security requirements

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

GitHub
Jira
MadCap IXIA CCMS
Paligo
XDocs DITA CCMS
Adobe Analytics
Adobe Experience Manager
Adobe RoboHelp
Confluence
DITAToo
Google Analytics
Heretto
Jive
Microsoft Dynamics 365
Microsoft SharePoint
Microsoft Word
Oracle Taleo
Salesforce
ServiceNow
YouTube

Integrations

GitHub
Jira
MadCap IXIA CCMS
Paligo
XDocs DITA CCMS
Adobe Analytics
Adobe Experience Manager
Adobe RoboHelp
Confluence
DITAToo
Google Analytics
Heretto
Jive
Microsoft Dynamics 365
Microsoft SharePoint
Microsoft Word
Oracle Taleo
Salesforce
ServiceNow
YouTube

Pricing Details

$1000
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fluid Topics

Founded

1999

Country

France

Website

www.fluidtopics.com

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Product Features

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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