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Average Ratings 0 Ratings
Description
Flowcart is a commerce platform designed for WhatsApp that assists B2C brands in enhancing customer acquisition, accelerating conversions through an in-chat product catalog and one-tap checkout, and fostering customer loyalty via gamified broadcasts, automated recovery efforts, and rewards programs. In addition to campaign management, Flowcart facilitates comprehensive customer journeys that encompass lead capture, tailored flows, cart recovery, cash on delivery verification, order tracking, support transitions, and revenue analytics, all within the WhatsApp interface. It seamlessly integrates with a wide range of platforms, including storefronts like Shopify, WooCommerce, Magento, and WordPress, as well as ERPs such as Odoo and SAP, and CRMs like HubSpot and Zoho, supplemented by APIs and webhooks for bespoke workflows. Furthermore, Flowcart supports in-chat payments through prominent providers such as Peach Payments, Paystack, M-Pesa, Razorpay, and Stripe, enabling customers to explore, purchase, and reorder directly in the chat without needing to exit the conversation. This approach not only streamlines the shopping experience but also empowers brands to engage with their customers more effectively throughout the entire purchasing process.
Description
HelloDuty is a cloud-based platform designed for customer engagement and contact center operations, enabling businesses to effectively manage customer calls, messaging, and follow-up processes. This innovative solution merges virtual telephony with call center functionalities, offering customizable IVR systems, USSD journey management, call routing, recording, monitoring, and detailed analytics. Teams can streamline their customer interactions, capture potential leads, and oversee follow-up efforts using features that include CRM tools, automated messaging via SMS and WhatsApp, and seamless integration with various third-party CRMs, help desks, and payment processors. Furthermore, HelloDuty supports outreach and customer support efforts through its campaign and workflow capabilities, providing documented integrations with popular services like Salesforce, Zendesk, Freshdesk, Zoho, Odoo, and M-Pesa. Primarily targeted at organizations operating in African markets, this platform serves sectors such as financial services and agent networks, enhancing their ability to engage with customers effectively. By offering comprehensive tools tailored to local needs, HelloDuty empowers businesses to optimize their customer relations and improve service delivery.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
M-PESA
Yes
Odoo
Yes
WhatsApp
Yes
ERPNext
Yes
Freshdesk
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Magento
Yes
Paystack
Yes
Peach Payments
Yes
Integrations
M-PESA
Yes
Odoo
Yes
WhatsApp
Yes
ERPNext
No
Freshdesk
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Magento
No
Paystack
No
Peach Payments
No
Pricing Details
$70/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Flowcart
Founded
2020
Country
United States
Website
flowcart.ai/
Vendor Details
Company Name
Brrng Limited
Founded
2020
Country
Kenya
Website
helloduty.com
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No