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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Flowby is an innovative cloud-based digital queue management system that allows customers to join and track live queues using their smartphones through QR code scanning, thereby removing the necessity for physical lines, hardware, or paper tickets. Users receive a unique queue number, can keep an eye on their status, and get alerts when it’s their turn, giving them the freedom to move about rather than being confined to a conventional line. The platform is accessible via any web browser across devices and can consolidate multiple queues, accommodate customer input like order numbers for pickups, and also function as a tablet kiosk for manual queue management. With the goal of enhancing customer flow and satisfaction, Flowby helps businesses minimize the perceived waiting time, boosts sales by allowing customers to browse while they wait, and improves staff productivity by centralizing queue management on a single dashboard. Additionally, it offers customizable configurations for queue groups and is adaptable to the specific requirements of stores and service points, all without the need for installation. This flexibility makes it an effective solution for various business environments.

Description

Customers can easily join the queue by scanning a QR Code available at your storefront or visiting a designated web URL on their mobile devices, eliminating the need for any app downloads. They can simply utilize the built-in web browser on their phones to access the queue status page, which provides real-time updates about their position in line. Our QueuePad mobile application prioritizes social distancing, ensuring a safer environment for both customers and staff. The interface displays a list of customers currently waiting, along with their arrival times, estimated wait durations, and any pertinent notes about their requests. Additionally, by clicking on a phone icon, you can initiate a call or send an SMS to any customer in the queue. Customers can select from a range of services, each representing a separate queue, with a maximum of three services enabled at one time. The system is capable of sending automated SMS notifications to customers as they approach the Nth position in line, provided that you have a valid SMS Gateway API account and an active Wi-Fi connection. This feature helps keep customers informed without requiring them to physically wait on-site, enhancing their overall experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

€60 per month
Free Trial Yes 
Free Version No 

Pricing Details

$19.99 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Flowby

Founded

2021

Country

Sweden

Website

flowby.io

Vendor Details

Company Name

QueuePad

Country

Philippines

Website

www.queuepad.com

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Waitlist

Alerts/Notifications Yes 
Customer Database Yes 
For Restaurants No 
Prioritization No 
Public Waitlist Yes 
Reporting & Statistics Yes 
Self Check-in No 
Waiting Time Tracking Yes 
Waitlist Status Tracking Yes 

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