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Description
FlowHealth is an innovative patient communication solution powered by AI, designed to eliminate the need for medical practices to operate in-house call centers. Its AI assistant, Emma, efficiently manages incoming calls, schedules appointments, addresses inquiries, and follows up with patients while seamlessly integrating with the practice's electronic health record system. Rather than forcing practices to adapt to a rigid system, FlowHealth customizes its approach to fit each office’s unique workflow, enhancing the existing technology in place. Acting as a supportive front-desk colleague, Emma provides immediate responses to inbound calls, manages patient scheduling, helps alleviate busy times, and offers assistance during evenings and weekends, all while communicating fluently in English, Spanish, and additional languages. Furthermore, she takes charge of outbound communications by promptly confirming online requests, reducing no-show rates, and directly entering appointments into the calendar. In terms of appointment reminders, Emma proactively calls and texts patients prior to their appointments, confirms attendance, assists with rescheduling, and addresses basic inquiries, thereby minimizing the chances of last-minute cancellations and optimizing the practice's efficiency. With FlowHealth, medical practices can enhance patient engagement and streamline operations, ultimately leading to improved patient satisfaction.
Description
In today's world, patients seek seamless digital interactions across various aspects of their lives. By utilizing athenahealth’s patient engagement solutions, healthcare providers can enhance the patient experience while simultaneously alleviating the administrative burden on their practice through automated messaging, appointment reminders, and more. The user-friendly patient portal allows individuals to conveniently book appointments, fill out forms, and process co-payments online at their leisure. This streamlined approach not only simplifies scheduling and payment for patients but also leads to a decrease in no-shows and boosts revenue collection for healthcare providers. By enabling meaningful connections between patients and providers, athenaTelehealth offers a safe and secure alternative to traditional office visits, facilitating effective care management. Moreover, our patient engagement services can significantly reduce no-show rates, potentially leading to a 4% improvement in appointment attendance, ultimately contributing to a more efficient practice. Embracing these tools can transform the way healthcare is delivered, ensuring that both patients and providers benefit from enhanced accessibility and communication.
API Access
Has API
API Access
Has API
Integrations
AdvancedMD
Azalea EHR
DrChrono
EPIC HRMS
Greenway Health
ModMed
NextGen
Nextech
Reputation.com
Tebra
Integrations
AdvancedMD
Azalea EHR
DrChrono
EPIC HRMS
Greenway Health
ModMed
NextGen
Nextech
Reputation.com
Tebra
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FlowHealth
Country
United States
Website
flowhealth.ai/
Vendor Details
Company Name
athenahealth
Founded
1997
Country
United States
Website
www.athenahealth.com/solutions/patient-engagement
Product Features
Product Features
Patient Engagement
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management