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ease
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design
support

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design
support

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Description

Floatbot.AI is trusted by leading enterprises across industries including insurance, collections, lending, healthcare, banking and BPO. From automating customer interactions to streamlining workflows, our platform helps businesses achieve operational excellence, reduce operational costs and deliver better CX.

Description

R Systems strives to empower businesses to recognize and address obstacles in the customer journey, ultimately enhancing loyalty and long-term profitability by leveraging cutting-edge technologies such as AI, data analytics, Natural Language Processing (NLP), and Deep Neural Networks (DNN). By grasping the core of customer experience, organizations can elevate how their audience engages with their brand, fostering greater loyalty and retention. To achieve this, companies must utilize precise data and metrics to identify, collect, and scrutinize customer information, enabling them to derive actionable insights and make informed decisions aimed at retaining and attracting customers. Our comprehensive data analytics framework is designed to enhance First Contact Resolution (FCR), minimize customer effort, streamline self-service alternatives, and efficiently manage seasonal demand fluctuations. With R Systems as your partner, each interaction will progressively enhance your overall customer experience. In addition, our services facilitate the collection of data from customer engagements, allowing for deeper insights into their behaviors and preferences, which can guide future strategies for improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alteryx
Amazon Web Services (AWS)
Automation Anywhere
Celonis
CloudHub
Cloudera
Cloudera Data Platform
Google Cloud Platform
Infor CRM
Oracle Cloud Infrastructure
QEval
Qlik Data Integration
SAP Cloud Platform
SS&C Blue Prism
Salesforce
Sitecore
Snowflake
Talend Data Integration
UiPath
ibi

Integrations

Alteryx
Amazon Web Services (AWS)
Automation Anywhere
Celonis
CloudHub
Cloudera
Cloudera Data Platform
Google Cloud Platform
Infor CRM
Oracle Cloud Infrastructure
QEval
Qlik Data Integration
SAP Cloud Platform
SS&C Blue Prism
Salesforce
Sitecore
Snowflake
Talend Data Integration
UiPath
ibi

Pricing Details

$99
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Floatbot.AI

Founded

2017

Country

Milpitas, California, United States

Website

floatbot.ai

Vendor Details

Company Name

R Systems

Country

United States

Website

www.rsystems.com/customer-experience-analytics/

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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