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Description
Fixify is an advanced IT help desk solution that merges artificial intelligence automation with human skill to optimize support operations. By effortlessly integrating with current ticketing systems, Fixify can automate as much as 75% of Tier 1 and Tier 2 support requests, including tasks like password resets, application installations, and hardware troubleshooting. Its AI-driven ticket categorization captures patterns and trends, which aids in efficient triage and swift resolution. Additionally, real-time sentiment analysis leverages advanced language models to monitor user interactions, identifying emotional shifts and helping analysts deliver compassionate support. Fixify provides comprehensive visibility and oversight through dashboards that monitor key metrics such as response times, service level agreement compliance, and user satisfaction ratings. The platform is designed to accommodate multi-timezone operations, ensuring that global teams receive consistent support regardless of location. With customizable workflows and seamless integration with popular tools such as Slack and Teams, Fixify significantly improves the overall experience for end-users while fostering a more effective support environment. Ultimately, this innovative solution aims to enhance productivity and satisfaction for both users and support teams alike.
Description
Maxdesk is an innovative help desk and ticketing solution designed for customer support teams, ensuring that as a team expands, the pricing of the support software remains manageable. Rather than charging per agent, Maxdesk utilizes a workspace-based pricing model, with its free plan allowing for unlimited agents and tickets. The platform features email-to-ticket conversion, a shared inbox for support, customizable ticket priorities and statuses, as well as SLA policies and defined business hours. It also offers no-code automation and routing options, pre-made responses and templates, a comprehensive knowledge base, user roles, groups with detailed permissions, live dashboards, in-depth reporting, and complete audit trails. The Pro version enhances this with options for custom branding, advanced reporting capabilities, and extended data retention. The Elite tier introduces an AI support layer featuring AI agents for ticket triage and resolution, an AI Copilot, contextual response generation, ticket summaries, real-time translation, sentiment and urgency detection, along with analytics on AI usage. This platform is particularly tailored for startups, SaaS companies, e-commerce businesses, agencies, and small to medium enterprises. Users can begin with a free trial without any credit card requirement, making it accessible for teams looking to streamline their support processes.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Freshdesk
GitLab
Google Workspace
Jira
ManageEngine AD360
Microsoft Teams
Okta
ServiceNow
Slack
Integrations
Freshdesk
GitLab
Google Workspace
Jira
ManageEngine AD360
Microsoft Teams
Okta
ServiceNow
Slack
Pricing Details
$3,000 per month
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fixify
Founded
2023
Country
United States
Website
www.fixify.com
Vendor Details
Company Name
MXG Infotech Pvt Ltd
Website
www.maxdesk.ai
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
