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support

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Description

Fire Files™ serves as a comprehensive records management system specifically designed for investigations related to fire, arson, bomb threats, and police work. For more than a decade, it has been adopted by numerous municipal, county, and state agencies to streamline their investigative case management and reporting processes. Equip your investigators with the tools they need to succeed! Fire Files allows users to efficiently manage various aspects of their cases, including tracking suspects, organizing evidence, documenting narratives, and storing images, all while enabling one-click report generation. Are you a Value Added Reseller (VAR) catering to clients in the public safety or law enforcement sectors? Elevate your sales and distinguish yourself from competitors with our premier software and IT solutions, which can help you earn substantial commissions and create a reliable stream of recurring revenue by collaborating with ALBX Solutions. Furthermore, if you are affiliated with a college, university, or continuing education institution that offers programs in criminal justice, public safety, fire sciences, industrial safety, risk management, or law enforcement, you will be pleased to know that our software is available at no cost for use in computer labs and classroom settings. This presents an excellent opportunity for educational institutions to enhance their curriculum while providing students with hands-on experience in an essential area of public service.

Description

At Operative IQ, we are dedicated to helping agencies stay service-ready by providing innovative solutions tailored to their unique needs. Since 2007, we have partnered with hundreds of organizations to streamline their processes and improve the management of medical supply inventory, assets, fleet, and narcotics. Our platform has helped agencies save hundreds of thousands of dollars in supply costs, maintenance expenses, and vehicle downtime, driving efficiency and reducing operational costs. By creating solutions specifically designed for first response agencies, we ensure that our clients can focus on what matters most—delivering critical services to their communities. Our commitment to understanding the challenges faced by these agencies allows us to develop tools that enhance their preparedness and operational effectiveness, ensuring they are always ready to respond when needed.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

First Arriving Dashboards No 

Integrations

First Arriving Dashboards Yes 

Pricing Details

$1597 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fire Files

Founded

2000

Country

United States

Website

www.firefiles.com

Vendor Details

Company Name

EMS Technology Solutions

Founded

2007

Country

United States

Website

www.operativeiq.com

Product Features

Fire Department

Custom Map Views No 
Equipment Tracking Yes 
Event Calendar Yes 
Facility Pre-planning Data Yes 
In-Vehicle Navigation No 
Incident Response Checklists Yes 
Pictometry Imagery No 
Scheduling No 
Search Yes 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles Yes 

Law Enforcement

Case Management Yes 
Certification Management Yes 
Court Management Yes 
Court Management Integration Yes 
Crime Scene Management Yes 
Criminal Database Yes 
Dispatching Yes 
Evidence Management Yes 
Field Reporting Yes 
Incident Mapping Yes 
Internal Affairs Administration Yes 
Investigation Management Yes 
Scheduling Yes 

Product Features

EMS

Availability Indicator No 
Billable Items Tracking Yes 
Daily Unit Loading Analysis Yes 
Dispatch Monitoring No 
EMS Service Roles Time Clock No 
Electronic Signature No 
Equipment Tracking Yes 
Fleet Management Yes 
NEMSIS Compliance No 
Patient Database No 
Point-of-Service Data No 
Refusal Statements No 
Shift Management No 
Supply Management Yes 

Fire Department

Custom Map Views No 
Equipment Tracking Yes 
Event Calendar No 
Facility Pre-planning Data No 
In-Vehicle Navigation No 
Incident Response Checklists No 
Pictometry Imagery No 
Scheduling No 
Search No 

Veterinary

Appointment Reminders No 
Appointment Scheduling No 
Billing & Invoicing No 
Boarding Management No 
Image Storage No 
Inventory Management Yes 
Patient Records No 
Prescription Management Yes 
Treatment Plans No 

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