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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Fing Device Intelligence and Knowledge provides comprehensive visibility into your connected ecosystem. The cornerstone of digital products lies in Device Recognition. Using just the MAC address, Fing is capable of identifying both wireless and wired devices across home, office, or enterprise networks by their type, manufacturer, model, and operating system (including name and version). With over a decade of experience in the market, Fing has established a strong brand presence, specializing in device identification technology specifically for the Internet of Things (IoT). To enhance device recognition accuracy, Fing utilizes crowdsourcing, which helps validate and refine its data. Additionally, machine learning techniques are employed to analyze this crowdsourced information. Fing has created an innovative patented algorithm that can identify devices based solely on MAC address analysis, differentiating itself from simple Vendor lookup methods. By choosing Fing, you can achieve exceptional device recognition at a significantly lower cost compared to developing an in-house solution from the ground up. This approach not only accelerates your time-to-market but also minimizes ongoing maintenance expenses. Ultimately, Fing empowers organizations to efficiently manage their digital environments while optimizing resources.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Stackreaction

Integrations

Stackreaction

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fing

Founded

2009

Country

Ireland

Website

www.fing.com/business

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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