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Average Ratings 0 Ratings
Description
Fing Device Intelligence and Knowledge provides comprehensive visibility into your connected ecosystem. The cornerstone of digital products lies in Device Recognition. Using just the MAC address, Fing is capable of identifying both wireless and wired devices across home, office, or enterprise networks by their type, manufacturer, model, and operating system (including name and version). With over a decade of experience in the market, Fing has established a strong brand presence, specializing in device identification technology specifically for the Internet of Things (IoT). To enhance device recognition accuracy, Fing utilizes crowdsourcing, which helps validate and refine its data. Additionally, machine learning techniques are employed to analyze this crowdsourced information. Fing has created an innovative patented algorithm that can identify devices based solely on MAC address analysis, differentiating itself from simple Vendor lookup methods. By choosing Fing, you can achieve exceptional device recognition at a significantly lower cost compared to developing an in-house solution from the ground up. This approach not only accelerates your time-to-market but also minimizes ongoing maintenance expenses. Ultimately, Fing empowers organizations to efficiently manage their digital environments while optimizing resources.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
Stackreaction
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fing
Founded
2009
Country
Ireland
Website
www.fing.com/business
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback