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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

FinView is an innovative, cloud-driven debt collection solution tailored for agencies seeking to enhance and streamline the entire debt recovery process via automation, integrated data, and centralized workflows. By merging case management, communication tools, analytics, and customer self-service functionalities into one cohesive system, it empowers teams to optimize their operations and achieve better collection results. The platform offers a consolidated workspace that provides agents with a comprehensive view of each case, encompassing debtor details, payment arrangements, communications, and necessary documentation. Additionally, integrated features like TaskDesk and Inbox facilitate task management and enable multi-channel communication from a single interface. With its user-friendly drag-and-drop builder, FinView enables organizations to create automated workflows, allowing them to define rules, orchestrate processes, and connect with debtors across various channels without the need for coding expertise, ultimately enhancing efficiency and effectiveness in debt recovery efforts. Furthermore, this system's ability to adapt to the unique needs of each agency ensures that they can tailor their approach to fit their specific operational requirements.

Description

According to the Harvard Business Review, a significant 73% of consumers engage with multiple channels—whether online or offline—throughout their shopping experience. This reality necessitates that businesses offer a consistent experience across all platforms. To achieve this goal, companies must maintain an up-to-date and dependable system that encompasses the entire history of customer interactions. Implementing plusoft Omni CRM is an ideal solution for creating a seamless experience that consolidates customer data. This technology not only scales effectively but also manages various multichannel workflows and integrates with existing legacy systems. Furthermore, the need for enhanced communication between health institutions and their patients has intensified, particularly due to social distancing measures, leading to a greater reliance on tools that centralize user information to ensure optimal care and engagement in every interaction. This shift highlights the increasing importance of integrating digital solutions in customer service strategies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Beefree
ClickSend
D&B Connect
Exact
Microsoft 365
Microsoft Azure
PayPal
Ponto
QuickBooks Online
Revolut
SendGrid
Stripe
bunq
iDEAL

Integrations

Beefree
ClickSend
D&B Connect
Exact
Microsoft 365
Microsoft Azure
PayPal
Ponto
QuickBooks Online
Revolut
SendGrid
Stripe
bunq
iDEAL

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

FinView

Country

United States

Website

www.finview.ai/

Vendor Details

Company Name

Plusoft

Founded

1988

Country

Brazil

Website

plusoft.com/en/produtos/omni/

Product Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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