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Description
Fieldbit offers a robust software platform tailored for industrial asset manufacturers and owners, combining multi-source field service knowledge with augmented reality to address the significant challenges faced by field service technicians who maintain costly and intricate equipment in demanding environments where downtime can lead to substantial losses. By facilitating real-time visual collaboration, support engineers can effectively assist end users in resolving issues remotely, eliminating the need for expensive on-site visits, which ultimately boosts customer satisfaction and helps lower service expenses. The platform enhances first-time fix rates and reduces costly downtime through highly accurate remote diagnostics and expert visual instructions provided to field technicians. Additionally, every action and piece of information exchanged during repair sessions is meticulously recorded and documented, ensuring that valuable knowledge, often held exclusively by seasoned employees, is preserved for future reference and training. This comprehensive approach not only streamlines service operations but also fosters a culture of continuous improvement and knowledge sharing within the organization.
Description
Remote communication has been revolutionized by advanced technologies. By engaging multiple participants in a single call, everyone can observe the same visual content in real time. Beyond mere visuals, XR technology enables users to take interactive actions, such as directly pointing at objects of discussion. It also facilitates connections to drones, robots, and autonomous vehicles, offering unique perspectives and access to places that are otherwise unreachable by humans. During discussions, participants can share both 3D models and traditional 2D representations like graphs, charts, and images seamlessly. Furthermore, the capability for real-time translation fosters effective communication across international borders, enhancing problem-solving efforts. The integration of XR in the industrial field is poised to transform communication dynamics, making it nearly as effective as physically touring a facility with a team of specialists without the logistical challenge of air travel for tasks ranging from customer support to intricate field assessments. This newfound capability signifies a major leap forward in collaboration, ultimately streamlining operations and boosting productivity.
API Access
Has API
API Access
Has API
Integrations
VIRNECT Make
VIRNECT View
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Help Lightning
Founded
2013
Country
Israel
Website
helplightning.com/solutions/fieldbit-share-know-how-instantly/
Vendor Details
Company Name
VIRNECT
Founded
2016
Country
South Korea
Website
www.virnect.io/remote