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ease
features
design
support

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Description

Fidelis Halo, a SaaS-based cloud security platform, automates cloud computing security controls. It also provides compliance across containers, servers, and IaaS within any public, private or hybrid cloud environment. Halo's extensive automation capabilities allow for faster workflows between InfoSec (DevOps) and Halo with over 20,000 pre-configured policies and more than 150 policy templates. These templates cover standards like PCI, CIS and HIPAA. The comprehensive, bidirectional Halo API, SDK, and toolkit automate security and compliance controls in your DevOps toolchain. This allows you to identify and correct critical vulnerabilities before they go into production. Free Halo Cloud Secure edition includes full access to the Halo Cloud Secure CSPM Service for up to 10 cloud service account across any mix of AWS and Azure. Get started now to automate your cloud security journey!

Description

HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Okta
Slack
Amazon Seller Central
AnyDesk
Autotask PSA
GfK Etilize
Google Cloud Platform
HubSpot Customer Platform
IBM Apptio
Mattermost
Microsoft Azure
Microsoft System Center Operations Manager (SCOM)
OneLogin
OpenText Enterprise Security Manager
Puppet Enterprise
Salesforce
Splunk SOAR
Sumo Logic
Zapier
bvoip

Integrations

Okta
Slack
Amazon Seller Central
AnyDesk
Autotask PSA
GfK Etilize
Google Cloud Platform
HubSpot Customer Platform
IBM Apptio
Mattermost
Microsoft Azure
Microsoft System Center Operations Manager (SCOM)
OneLogin
OpenText Enterprise Security Manager
Puppet Enterprise
Salesforce
Splunk SOAR
Sumo Logic
Zapier
bvoip

Pricing Details

Free
Free Trial
Free Version

Pricing Details

£59 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fidelis Security

Founded

2002

Country

United States

Website

fidelissecurity.com/platforms/fidelis-halo/

Vendor Details

Company Name

HaloCRM

Country

United Kingdom

Website

halocrm.io

Product Features

Application Security

Analytics / Reporting
Open Source Component Monitoring
Source Code Analysis
Third-Party Tools Integration
Training Resources
Vulnerability Detection
Vulnerability Remediation

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Cloud Security

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Cloud Workload Protection

Anomaly Detection
Asset Discovery
Cloud Gap Analysis
Cloud Registry
Data Loss Prevention (DLP)
Data Security
Governance
Logging & Reporting
Machine Learning
Security Audit
Workload Diversity

Container Security

Access Roles / Permissions
Application Performance Tracking
Centralized Policy Management
Container Stack Scanning
Image Vulnerability Detection
Reporting
Testing
View Container Metadata

Vulnerability Management

Asset Discovery
Asset Tagging
Network Scanning
Patch Management
Policy Management
Prioritization
Risk Management
Vulnerability Assessment
Web Scanning

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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