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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Feta empowers both product and engineering teams to conduct effective meetings while meticulously recording discussions for valuable insights. It simplifies the collection and synchronization of open tasks, GitHub pull requests, and obstacles into a Kanban format for standups, which minimizes the need for extensive pre-meeting preparation. Tasks can be created automatically, and updates can be commented on in Linear or Jira based on the conversations held, ensuring your project management tools remain current. With features like in-meeting reminders, intelligent agendas, and easy access to previous discussions, Feta guarantees your meetings remain productive and on track. By utilizing Feta AI, you can ensure that no essential information slips through the cracks, as it smartly captures, organizes, and enhances the usefulness of every conversation. You can generate context-relevant notes, product requirement documents, email drafts, and more tailored to your preferred format, ultimately saving over 45 minutes for each meeting. Our AI capabilities also allow you to search through past meetings, Jira/Linear, GitHub, and Slack using natural language inquiries, making it as intuitive as asking a coworker for assistance. By delegating your pre-meeting and post-meeting responsibilities to Feta, you can concentrate on the elements that genuinely yield results, enhancing overall productivity and collaboration. Thus, Feta not only streamlines your workflow but also transforms the way teams work together, fostering a more efficient and engaging environment.

Description

SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

GitHub Yes 
Jira Yes 
Linear Yes 
Notion Yes 
Asana Yes 
Confluence No 
Discord No 
Discourse No 
Google Calendar Yes 
Seafile No 
Stripe Yes 
Zapier Yes 
Zoom Yes 

Integrations

GitHub Yes 
Jira Yes 
Linear Yes 
Notion Yes 
Asana No 
Confluence Yes 
Discord Yes 
Discourse Yes 
Google Calendar No 
Seafile Yes 
Stripe No 
Zapier No 
Zoom No 

Pricing Details

$20 per month
Free Trial No 
Free Version Yes 

Pricing Details

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Feta

Country

United States

Website

feta.io

Vendor Details

Company Name

SeaCloud Labs

Founded

2012

Country

Singapore

Website

seaticket.ai/

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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