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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Easily add, import, and manage customer reviews, photos, and videos while moderating content seamlessly. Integrate reviews from platforms like Facebook and Google alongside your own to enhance your website's credibility. You have the option to approve or reject customer-submitted content before it appears on your site, ensuring quality control. Responding to both positive and negative reviews demonstrates that your store values customer feedback. Additionally, you can correct any typos or grammatical errors to uphold your brand's reputation. Encourage customers to share photos and videos with their reviews, adding to the social proof of your products. Fera offers third-party verification of real buyers, which boosts trust in your reviews among potential customers. By utilizing Fera’s extensive documentation and code examples, you can create an enriched experience for your users. Moreover, safeguarding your website while protecting customer information is essential for maintaining a trustworthy online presence.

Description

Monact enables businesses to gather customer feedback and reviews by utilizing a QR code featured on a card inserted inside the customer's order packaging. By creating a concise survey, downloading a print-ready PDF, and placing the card within the shipment, sellers can prompt buyers to scan the code while the box is still open, allowing them to respond to questions before being directed to a screen that showcases various review platforms. The responses and scanning activity are then compiled and presented on a dashboard as customers open their orders. This service is specifically tailored for sellers on Amazon, Etsy, eBay, and Shopify who lack the capacity to email their customers directly; thus, the card inside the package serves as their sole communication channel. Each campaign can either be structured as a survey—featuring scoring, multiple choice, or open-ended questions displayed one at a time—or as a direct reviews campaign that takes buyers straight to their preferred review sites, with the flexibility to alternate between formats without the need for reprinting. Notably, Monact does not restrict reviews based on responses; every customer accesses the same concluding screen regardless of their feedback. Additionally, data responses can be exported in CSV format, and a free plan is available, which includes the first 250 printed cards for those who opt for a paid subscription. Moreover, this innovative approach fosters genuine customer engagement and enhances the overall purchasing experience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

AfterShip Yes 
AliExpress Yes 
Axis LMS Yes 
Contlo Yes 
Convertway by Unicommerce Yes 
Etsy Yes 
Facebook Yes 
GemPages Yes 
Google Shopping Yes 
Gorgias Yes 
Klaviyo Yes 
MESA Yes 
Magento Yes 
Microsoft Excel Yes 
Novel Yes 
Omnisend Yes 
PageFly Yes 
ParcelWILL Yes 
Slack Yes 
Zendesk Yes 

Integrations

AfterShip No 
AliExpress No 
Axis LMS No 
Contlo No 
Convertway by Unicommerce No 
Etsy No 
Facebook No 
GemPages No 
Google Shopping No 
Gorgias No 
Klaviyo No 
MESA No 
Magento No 
Microsoft Excel No 
Novel No 
Omnisend No 
PageFly No 
ParcelWILL No 
Slack No 
Zendesk No 

Pricing Details

$7 per month
Free Trial No 
Free Version Yes 

Pricing Details

£39/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fera

Founded

2017

Country

Canada

Website

www.fera.ai/

Vendor Details

Company Name

Monact (Thrilla Digital LTD)

Founded

2026

Country

United Kingdom

Website

monact.co

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Alternatives

Alternatives

FeedbackFive Reviews

FeedbackFive

eComEngine