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Description
No matter how you define success, establish your key performance indicators in Feed it Back, and it will compile the data necessary to gauge customer sentiments regarding your business. Our dashboard provides a comprehensive overview of your performance, allowing you to analyze metrics by region and venue in meticulous detail. You can discover what aspects customers appreciate and pinpoint areas for enhancement to ensure their continued patronage and recommendations to others. Additionally, our experts will integrate with your team, identifying trends, ensuring that no subtle nuances are overlooked, and sharing valuable insights to elevate your brand’s reputation. Gather customer feedback through elegantly designed, highly customizable surveys that are both intuitive and efficient, maximizing participation while minimizing drop-off rates. Furthermore, online reviews serve as an invaluable resource for refining your operations. Engaging with these reviews not only enhances your brand's online visibility but also demonstrates to readers that their feedback is taken seriously and acted upon. This active interaction can strengthen customer loyalty and foster a positive community around your business.
Description
Reputation Aegis is a sophisticated platform tailored for both brands and businesses, enabling them to assess and enhance customer experiences while effectively managing their brand reputation by gathering customer feedback from across the digital landscape. This platform aggregates and categorizes essential customer intelligence data, offering various customizable parameters for each brand. It evaluates customer experiences not only at the brand level but also at individual sales locations and among employees. By leveraging customer insights, it supports the ongoing enhancement of products and brands in the marketplace. Reputation Aegis is versatile and caters to all types of businesses, assisting small and medium-sized enterprises, franchises, and large corporations with multiple locations in establishing or preserving their competitive edge. Ultimately, it empowers brands to respond proactively to customer feedback, fostering a culture of continuous improvement.
API Access
Has API
API Access
Has API
Integrations
Access EPoS
Mosaic by MethodWorx
Vita Mojo
me&u
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Feed It Back
Founded
2008
Country
United Kingdom
Website
feeditback.com
Vendor Details
Company Name
MAXXCOM Internet
Founded
2007
Country
France
Website
reputationaegis.com
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label