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Description
Workforce Identity Verification for the IT Service Desk: FastPass Identity Verification Manager (IVM)
FastPass IVM is a vital IT security tool, especially for CISOs. It enhances help desk security by using advanced user identification verification. It uses dynamic data and multifaceted authentication methods. It integrates seamlessly with ServiceNow to ensure robust protection against identity fraud. IVM is customizable and easy to implement. It reduces the risk of data breaches by reducing the cost.
Description
Mr. Wolf is a platform designed for automating e-Service Desk operations, enabling the efficient handling of various incidents, tasks, and tickets. It is specifically tailored for teams utilizing tools like JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The initial step involves categorizing tasks into relevant classifications, which is accomplished through an automated machine learning module. Once classified, the tasks designated for automation are executed following predefined processes. These processes are articulated in Python, ensuring straightforward implementation and rapid integration with external systems and services. With over a decade of experience in solution integration, we seamlessly connect with your ERP, CRM, Contact Center, E-Commerce platforms, and more. Our expertise in integration is the driving force behind our solution, allowing us to operate quickly, effectively, and securely, ensuring a smooth workflow for your team. By leveraging our platform, organizations can significantly enhance their operational efficiency.
API Access
Has API
API Access
Has API
Integrations
FastPass SSPR
Jira
Jira Service Management
Jira Work Management
ServiceNow
Integrations
FastPass SSPR
Jira
Jira Service Management
Jira Work Management
ServiceNow
Pricing Details
$0.20/user/month
Free Trial
Free Version
Pricing Details
$7800 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FastPassCorp
Founded
2002
Country
Denmark
Website
fastpasscorp.com
Vendor Details
Company Name
BlueSoft
Founded
2017
Country
Poland
Website
bluesoft.com/product/mr-wolf/
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management