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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Fast Reply is an innovative iPhone keyboard that allows users to access their frequently used responses with just a single tap or shortcut. Whether it's for texts, direct messages, emails, customer support replies, or marketplace communications, you can save a message once and send it across various platforms. By typing a brief trigger such as “omw” or “addr,” the keyboard instantly replaces it with the full response at your cursor, or you can conveniently browse the library of replies without exiting your current application. With customizable fill-in-the-blank options like {name} and {date}, a single template can be effectively utilized in multiple discussions. The app also boasts features like on-device AI rewriting for compatible iPhones, nested folders for organization, attachments, smart collections, iCloud synchronization, and private folder sharing capabilities. The basic version of the keyboard and the initial replies are free, along with the option to create five personalized responses. Upgrading to Pro enables unlimited replies, enhanced trigger expansion, the use of variables, AI Assist features, attachment capabilities, and full synchronization support. Additionally, users will find that the ability to organize their responses ensures greater efficiency in communication.

Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Facebook Messenger No 
Instagram No 
WhatsApp No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 

Pricing Details

Free; Pro from $2.99/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fast Reply

Founded

2023

Country

United States

Website

fastreplyapp.com

Vendor Details

Company Name

Bokha

Country

Egypt

Website

inboxful.net

Product Features

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Alternatives

Alternatives

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