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Average Ratings 0 Ratings
Description
Fast Reply is an innovative iPhone keyboard that allows users to access their frequently used responses with just a single tap or shortcut. Whether it's for texts, direct messages, emails, customer support replies, or marketplace communications, you can save a message once and send it across various platforms. By typing a brief trigger such as “omw” or “addr,” the keyboard instantly replaces it with the full response at your cursor, or you can conveniently browse the library of replies without exiting your current application. With customizable fill-in-the-blank options like {name} and {date}, a single template can be effectively utilized in multiple discussions. The app also boasts features like on-device AI rewriting for compatible iPhones, nested folders for organization, attachments, smart collections, iCloud synchronization, and private folder sharing capabilities. The basic version of the keyboard and the initial replies are free, along with the option to create five personalized responses. Upgrading to Pro enables unlimited replies, enhanced trigger expansion, the use of variables, AI Assist features, attachment capabilities, and full synchronization support. Additionally, users will find that the ability to organize their responses ensures greater efficiency in communication.
Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook Messenger
No
Instagram
No
WhatsApp
No
Pricing Details
Free; Pro from $2.99/month
Free Trial
Yes
Free Version
Yes
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Fast Reply
Founded
2023
Country
United States
Website
fastreplyapp.com
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No