Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
FACTORY is the pioneering online platform tailored specifically for fabricators and manufacturers of flashing. It empowers both your customers and staff throughout the entire ordering process. With Factory, you can efficiently create and oversee orders, enhancing your control and understanding of the production workflow while offering an exceptional experience for your clientele. Every aspect of your business—from individual customers to specific orders and intricate details—can be managed in one centralized location. Whether it's custom flashings or boxes of screws, Factory accommodates all your needs. You have the ability to establish personalized pricing and various price tiers, proving that no requirement is too complicated for Factory. Additionally, you can manage inventory levels, track material usage, and much more. The platform enables you to design and automatically price custom flashings, eliminating the need for manual drawings. Craft impressive work orders that serve both your customers and streamline your production. Moreover, Factory effortlessly integrates with your accounting software to automate the transfer of orders, while also providing timely email notifications to customers as soon as their orders are processed. This seamless integration not only enhances operational efficiency but also significantly improves customer satisfaction.
Description
Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$675 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Factory Technologies Pty Ltd.
Founded
2018
Country
Australia
Website
factory.app
Vendor Details
Company Name
Cyrane Systems
Website
www.cyranesystems.com
Product Features
Order Management
Back Order Management
No
Catalog Management
Yes
Inventory Management
No
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
Yes
Product Features
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
No
Shipping Management
Yes
Special Order Management
Yes