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features
design
support

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Write a Review

Description

FaceMed.ai gives physicians their time and clarity back before every encounter. Emily, its multimodal AI intake assistant, conducts patient histories through a natural, FaceTime-like video conversation before the visit. She sees, hears and speaks with patients, asking adaptive follow-up questions guided by each physician's protocols. Patients simply open a link and talk, without downloading an app or completing lengthy forms. Physicians often spend 15–20 minutes of valuable consultation time asking repetitive history questions, clarifying incomplete information and documenting patient responses. Traditional intake forms collect answers but cannot explore important details. Ambient AI scribes document the conversation, but physicians still need to conduct the history-taking themselves. Emily changes that. She conducts the history interview before the appointment, transforming repetitive intake work into a structured, chart-ready clinical history that physicians can initially review in just 30–40 seconds. The result is a richer starting point for every consultation. FaceMed.ai organizes the history of present illness (HPI), past medical history, medications, allergies, social history, relevant symptoms, visual observations and follow-up details into a clear, clinician-facing report. Instead of starting from scratch, physicians can focus on confirming important information, examining the patient and making clinical decisions.

Description

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff. In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances. When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Veradigm EHR Yes 
eClinicalWorks Yes 
AdvancedMD No 
Covetrus Pulse No 
EPIC Agent CRM No 
EpicCare EMR Yes 
Freshdesk No 
Healthie Yes 
HubSpot AEO No 
ModMed No 
Oracle Health EHR Yes 
Zenoti No 
athenaClinicals Yes 
athenaOne No 

Integrations

Veradigm EHR Yes 
eClinicalWorks Yes 
AdvancedMD Yes 
Covetrus Pulse Yes 
EPIC Agent CRM Yes 
EpicCare EMR No 
Freshdesk Yes 
Healthie No 
HubSpot AEO Yes 
ModMed Yes 
Oracle Health EHR No 
Zenoti Yes 
athenaClinicals No 
athenaOne Yes 

Pricing Details

Subscriptions are billed monthly or annually per physician. Enterprise solutions are available for larger teams and platforms.
Free Trial Yes 
Free Version No 

Pricing Details

Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FaceMed.ai

Founded

2025

Country

United States

Website

facemed.ai

Vendor Details

Company Name

Hello Patient

Website

www.hellopatient.com

Product Features

Product Features

Dental

Appointment Management Yes 
Appointment Reminders Yes 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management No 
Patient Account Management No 
Patient Billing Yes 
Patient Records Management Yes 
Treatment Planning No 

Dermatology

Claims Management No 
EMR / EHR No 
HIPAA Compliant Yes 
Image Management No 
Inventory Management No 
Patient Portal No 
Progress Notes No 
Scheduling Yes 
Treatment Plans No 

Optometry

Appointment Management Yes 
Insurance Management No 
Inventory Management No 
Patient Records Yes 
Recall Tracking Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management No 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal Yes 
Patient Records Management Yes 
Payment Processing Yes 
Reminders Yes 
SMS Messaging Yes 

Alternatives

No Alternatives

Alternatives

DoctorConnect Reviews

DoctorConnect

Adtel International