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Description
FOCAL by Mozn is an assortment of products that use our powerful AI/machine learning technology to address the challenges of AML compliance in emerging markets and Fraud Prevention.
FOCAL Anti-Fraud consists of a series of products that use powerful AI to address the growing volume and complexity of Fraud in Emerging Markets.
Financial institutions can now use the all-in-one AML compliance software to screen customers, monitor transactions, and assess risk.
Description
FocalScope serves as a comprehensive help desk and contact center solution that facilitates communication through various channels including email, voice, SMS, live chat, and popular social media platforms like Facebook, Telegram, and WhatsApp. It enables exceptional customer service across all these channels, catering to the diverse preferences of customers who may choose to connect via email, voice calls, live chats, or messaging apps. In today's landscape, offering omnichannel support has evolved from being a luxury to a critical component of successful business strategy. With FocalScope, organizations can enhance their customer service image while simplifying the work for agents and ensuring cost efficiency for the company. The platform allows for automatic request assignments from any communication channel, utilizing customizable routing rules and queues for optimal efficiency. You can prioritize high-value customers, align agents according to their expertise, or implement a round-robin assignment system as needed. Additionally, you can establish Service Level Agreement (SLA) policies, with FocalScope providing timely alerts to keep you informed when the workload becomes overwhelming, thus ensuring that service quality remains high. Through these features, FocalScope not only streamlines operations but also fosters a responsive and proactive customer support environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Solvemate
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$20.00/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Mozn
Founded
2017
Country
Saudi Arabia
Website
getfocal.ai/
Vendor Details
Company Name
FocalScope
Founded
2007
Country
Singapore
Website
www.focalscope.com
Product Features
AML
Behavioral Analytics
Yes
Case Management
Yes
Compliance Reporting
Yes
Identity Verification
No
Investigation Management
Yes
PEP Screening
Yes
Risk Assessment
Yes
SARs
No
Transaction Monitoring
Yes
Watch List
Yes
Financial Risk Management
Compliance Management
No
Credit Risk Management
No
For Hedge Funds
No
Liquidity Analysis
No
Loan Portfolio Management
Yes
Market Risk Management
Yes
Operational Risk Management
Yes
Portfolio Management
Yes
Portfolio Modeling
No
Risk Analytics Benchmarks
Yes
Stress Tests
Yes
Value At Risk Calculation
Yes
Fraud Detection
Access Security Management
Yes
Check Fraud Monitoring
Yes
Custom Fraud Parameters
Yes
For Banking
Yes
For Crypto
Yes
For Insurance Industry
Yes
For eCommerce
Yes
Internal Fraud Monitoring
Yes
Investigator Notes
Yes
Pattern Recognition
Yes
Transaction Approval
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes