Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Facility Manager (FM) serves as an event-driven, real-time solution for managing alarms. It offers a user-friendly and robust platform for creating, monitoring, and managing alarm groups. With a simple drag-and-drop interface, users can configure alarm groups by utilizing point data from various devices and networks. Each point can be tailored with specific activation settings to dictate when an alarm group is triggered. Additionally, multiple contacts are designated for each alarm group, ensuring prompt communication during an activation event. These contacts can receive notifications through several methods such as email, fax, SMS, or printed alerts. Moreover, the inclusion of a scripting language that utilizes SNMP empowers users to develop custom message types sent through modem commands. This strategy emphasizes event-driven processing for rapid and efficient functionality. When real-time conditions change, an alarm group is promptly activated, and notifications are dispatched immediately, allowing for seamless compatibility with existing Genesis and MAXIM products. This flexibility enhances the overall effectiveness of alarm management in diverse operational environments.
Description
QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards.
It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce.
You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms.
Every year, more metrics and reports are available for free!
QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.
API Access
Has API
API Access
Has API
Integrations
Asterisk
Grandstream Wave
Yeastar Cloud PBX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mass Electronics
Website
innotech.com/products/ProductDetails.aspx
Vendor Details
Company Name
Loway
Founded
2004
Country
Switzerland
Website
www.queuemetrics.com
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics