Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Extrua Dispatch is a comprehensive cloud-based job management solution tailored for Australian service-oriented businesses that deploy teams to client locations, such as cleaners, tradespeople, pest control specialists, pool maintenance providers, and landscapers. This software integrates various functions including quoting, scheduling, dispatching, mobile work documentation, invoicing, and customer interaction into a single platform. Companies can effortlessly transform accepted quotes into actionable jobs, manage both one-time and recurring services, monitor employee work hours and locations, and utilize checklists along with job images for clarity. Additionally, the mobile crew functionality allows for work to be conducted offline, with data being synchronized later, ensuring seamless operations. Once jobs are completed, invoicing can be executed and integrated with Xero, while a dedicated customer portal offers clients access to job updates, quotes, invoices, and the ability to book repeat services. Furthermore, the software includes job costing and reporting features that enable businesses to assess their performance and profitability effectively. It also encompasses workflows for trade safety documentation, such as Safe Work Method Statements (SWMS) and Job Safety Analysis (JSA) records, along with the capability to track licenses, ensuring compliance and safety in operations. This all-in-one approach significantly enhances efficiency and organization for service businesses.
Description
TradesBackbone is a cloud-based software solution designed specifically for small trade businesses, offering a comprehensive suite that integrates customer management, job tracking, estimates, invoices, and payment processing alongside office scheduling and dispatching features. Technicians are empowered to manage their tasks efficiently through a mobile browser, where they can view job assignments, generate estimates, send invoices, take photos, and update job statuses. Customers can conveniently approve estimates via text or email, with those approvals automatically transitioning into invoices. The platform also accommodates recurring services, route planning, reminders, and customer follow-ups to enhance service delivery. Access to records and financial data is governed by role-based controls, ensuring that team members only see what is relevant to their duties. For users on Pro plans and above, QuickBooks Online synchronization is available, while API access is a feature exclusive to the Elite tier. Additionally, the software includes optional AI functionalities that assist in responding to inquiries about business records and in drafting estimates or follow-up messages. When the AI Front Desk feature is activated, it automatically prepares customer replies, which require human approval before being sent. This versatile software caters to various industries, including plumbing, HVAC, electrical work, roofing, lawn care, pest control, and cleaning services, making it a valuable tool for trade professionals looking to streamline their operations and improve customer interactions. As a result, tradespeople can focus more on their core services while maintaining effective communication with their clients.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Make
No
Mycel
No
QuickBooks Online
No
Stripe
No
Xero
Yes
Zapier
No
Integrations
Make
Yes
Mycel
Yes
QuickBooks Online
Yes
Stripe
Yes
Xero
No
Zapier
Yes
Pricing Details
A$53/user/month
Plans cost A$53–A$69 per active user per month. GST is not charged. The 14-day free trial covers the first user and requires no card to start; additional users require a card and are billed from the day they are added.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Extrua
Country
Australia
Website
www.extrua.com.au/dispatch
Vendor Details
Company Name
Martello Systems
Founded
2026
Country
United States
Website
tradesbackbone.com
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Alternatives
No Alternatives