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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

The VMware Enterprise Licensing Agreement (ELA) streamlines software asset management (SAM) for VMware, maximizing the value of your investments. Even highly skilled IT departments can find it challenging to procure, deploy, and oversee thousands of enterprise VMware assets, and the complexity of negotiations and renewals can further complicate matters. Lacking a thorough grasp of VMware's licensing programs, terms, and conditions can lead to overspending and falling behind in compliance. By simplifying licensing and cutting costs, a VMware ELA provides comprehensive coverage and three-year terms, allowing IT teams to focus on more strategic tasks rather than being bogged down by licensing issues. Partnering with Softchoice guarantees that you will derive optimal value from your ELA. Enhancing your software asset management approach is essential to fully leverage your VMware resources, making enterprise software agreements a more economical choice for acquiring the technology that drives your business forward. Ultimately, a well-structured SAM strategy can significantly improve operational efficiency and cost-effectiveness.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CortexDecoder No 
Datadog Yes 
Google Cloud Security Command Center No 
HPE OneView Yes 
HackGuard No 
IronDefense No 
Nagios Core Yes 
Omnissa Horizon 8 No 
SolarWinds Access Rights Manager Yes 
Splunk Cloud Platform Yes 
WhatsUp Gold Yes 
Windows Autopilot No 
Workspace ONE No 
ZENworks Asset Management No 
Zabbix Yes 
Zenoss Yes 
Zmanda No 

Integrations

CortexDecoder Yes 
Datadog No 
Google Cloud Security Command Center Yes 
HPE OneView No 
HackGuard Yes 
IronDefense Yes 
Nagios Core No 
Omnissa Horizon 8 Yes 
SolarWinds Access Rights Manager No 
Splunk Cloud Platform No 
WhatsUp Gold No 
Windows Autopilot Yes 
Workspace ONE Yes 
ZENworks Asset Management Yes 
Zabbix No 
Zenoss No 
Zmanda Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

Softchoice

Founded

1989

Country

Canada

Website

softchoice.com

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management Yes 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

Cloud Management

Access Control Yes 
Billing & Provisioning Yes 
Capacity Analytics Yes 
Cost Management Yes 
Demand Monitoring Yes 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management Yes 
Supply Monitoring Yes 
Workflow Approval Yes 

Cloud Security

Antivirus Yes 
Application Security Yes 
Behavioral Analytics Yes 
Encryption Yes 
Endpoint Management Yes 
Incident Management Yes 
Intrusion Detection System Yes 
Threat Intelligence Yes 
Two-Factor Authentication Yes 
Vulnerability Management Yes 

Data Center Management

Audit Trail Yes 
Behavior-Based Acceleration Yes 
Cross Reference System Yes 
Device Auto Discovery Yes 
Diagnostic Testing Yes 
Import / Export Data Yes 
JCL Management Yes 
Multi-Platform Yes 
Multi-User Yes 
Power Management Yes 
Sarbanes-Oxley Compliance Yes 

Digital Workplace

Activity / News Feed Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Content Management Yes 
Document Management Yes 
Employee Directory Yes 
File Sharing Yes 
Knowledge Management Yes 
Surveys & Feedback Yes 
Task Management Yes 

Endpoint Protection

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics Yes 
Device Management Yes 
Encryption Yes 
Signature Matching Yes 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

Mobile Device Management (MDM)

Automatic Device Recognition Yes 
Data Management Yes 
Deployment Management Yes 
Inventory Management No 
Maintenance Utilities No 
Procurement Management No 
Remote Update / Installation No 
Software Management Yes 
Synchronization Management Yes 
Wireless Network Support Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Network Security

Access Control Yes 
Analytics / Reporting Yes 
Compliance Reporting No 
Firewalls Yes 
Internet Usage Monitoring Yes 
Intrusion Detection System Yes 
Threat Response Yes 
VPN Yes 
Vulnerability Scanning Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print Yes 
Remote Wake No 
User Management No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Virtual Desktop (VDI)

Desktop-as-a-Service Yes 
Load Balancing Yes 
Multi-Device Support Yes 
Multi-Factor Authentication Yes 
Permissions / Access Controls Yes 
Self Service Portal Yes 
Third Party Integration Yes 

Virtual Machine

Backup Management Yes 
Graphical User Interface Yes 
Remote Control Yes 
VDI Yes 
Virtual Machine Encryption Yes 
Virtual Machine Migration Yes 
Virtual Machine Monitoring Yes 
Virtual Server Yes 

Virtualization

Archiving & Retention Yes 
Capacity Monitoring Yes 
Data Mobility Yes 
Desktop Virtualization Yes 
Disaster Recovery Yes 
Namespace Management Yes 
Performance Management Yes 
Version Control Yes 
Virtual Machine Monitoring Yes 

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