Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.
Description
All programs and applications can be accessed directly through the browser, eliminating the need for software installation on individual workstation computers, which leads to significant cost reductions in IT maintenance and upgrades while providing great flexibility in selecting hardware options such as Windows PCs, Apple devices, or Android systems. Centralized management ensures that data storage, backup, security, and protection are reliable and secure. Additionally, ticketing and retail checkout systems can be utilized either as fixed touchscreen computers equipped with barcode scanners, receipt printers, and cash drawers or as versatile tablet systems. There are options for printing color tickets with barcodes that can serve as vouchers or entry passes, along with discounts available for groups and tour operators. Furthermore, transactions can be processed via invoice or card payments, with all systems fully integrated for seamless operation, which even allows offline functionality in case of a network disruption, enhancing operational resilience and customer service. This streamlined approach not only optimizes IT resources but also improves user experience across various platforms.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Datadog
Yes
HPE OneView
Yes
Nagios Core
Yes
SolarWinds Access Rights Manager
Yes
Splunk Cloud Platform
Yes
WhatsUp Gold
Yes
Zabbix
Yes
Zenoss
Yes
Integrations
Datadog
No
HPE OneView
No
Nagios Core
No
SolarWinds Access Rights Manager
No
Splunk Cloud Platform
No
WhatsUp Gold
No
Zabbix
No
Zenoss
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$100 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Service Express
Founded
1993
Country
United States
Website
serviceexpress.com/expressconnect/
Vendor Details
Company Name
Adega
Founded
2010
Country
Germany
Website
www.merces.de
Product Features
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
No
Device Auto Discovery
No
Diagnostic Testing
No
Import / Export Data
No
JCL Management
No
Multi-Platform
No
Multi-User
No
Power Management
No
Sarbanes-Oxley Compliance
No
Product Features
Museum
Collections Management
Yes
Event Management
Yes
Exhibit Management
Yes
Gift Shop POS
Yes
Grant Management
Yes
Insurance Management
Yes
Membership Management
Yes
Ticketing
Yes