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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

All programs and applications can be accessed directly through the browser, eliminating the need for software installation on individual workstation computers, which leads to significant cost reductions in IT maintenance and upgrades while providing great flexibility in selecting hardware options such as Windows PCs, Apple devices, or Android systems. Centralized management ensures that data storage, backup, security, and protection are reliable and secure. Additionally, ticketing and retail checkout systems can be utilized either as fixed touchscreen computers equipped with barcode scanners, receipt printers, and cash drawers or as versatile tablet systems. There are options for printing color tickets with barcodes that can serve as vouchers or entry passes, along with discounts available for groups and tour operators. Furthermore, transactions can be processed via invoice or card payments, with all systems fully integrated for seamless operation, which even allows offline functionality in case of a network disruption, enhancing operational resilience and customer service. This streamlined approach not only optimizes IT resources but also improves user experience across various platforms.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datadog Yes 
HPE OneView Yes 
Nagios Core Yes 
SolarWinds Access Rights Manager Yes 
Splunk Cloud Platform Yes 
WhatsUp Gold Yes 
Zabbix Yes 
Zenoss Yes 

Integrations

Datadog No 
HPE OneView No 
Nagios Core No 
SolarWinds Access Rights Manager No 
Splunk Cloud Platform No 
WhatsUp Gold No 
Zabbix No 
Zenoss No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$100 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

Adega

Founded

2010

Country

Germany

Website

www.merces.de

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

Museum

Collections Management Yes 
Event Management Yes 
Exhibit Management Yes 
Gift Shop POS Yes 
Grant Management Yes 
Insurance Management Yes 
Membership Management Yes 
Ticketing Yes 

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