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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Enhance your sales by creating superior buying experiences. ExpertVoice stands as the largest advocacy marketing network globally, housing a vast community of experts. Our network boasts over 1,000,000 vetted professionals, including retail sales associates and category specialists, who possess a deep passion and wealth of knowledge about products from more than 30 distinct categories. Through ExpertVoice, brands have the capability to monitor various campaign metrics such as reach, recommendation likelihood, completed training, content engagement, and seeded products. The endorsements from our experts significantly boost consideration for your brand, leading to improved conversion rates when customers are ready to make a purchase. In addition, leveraging these insights allows brands to refine their marketing strategies for even greater effectiveness.

Description

ibbü, created by iAdvize, serves as an on-demand network of specialists tailored to enhance your brand. These passionate individuals are the genuine advocates for your offerings. With a keen sense of customer engagement, they infuse a unique level of personalization into every interaction. Many brands overlook as much as 70% of potential contact with customers by only being available during standard business hours, which typically run from 9 AM to 5 PM. With ibbü’s experts available around the clock, you can provide your customers with an authentic and engaging online shopping experience all day, every day. The experts receive compensation based on various plans aligned with your goals, whether that be per conversation or per successful transaction following a discussion. Regardless of the chosen plan, these specialists are motivated to deliver top-notch service consistently. Ibbü effectively addresses the need for continuous, on-demand customer support. With iAdvize, initiating a project and choosing the ideal experts is merely a click away, enabling brands to maximize their customer interaction potential seamlessly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ConnectPointz
Google Analytics
Salesforce
Zendesk

Integrations

ConnectPointz
Google Analytics
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ExpertVoice

Founded

2010

Country

United States

Website

www.expertvoice.com

Vendor Details

Company Name

iAdvize

Founded

2010

Country

France

Website

www.iadvize.com/en/ibbu/

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives

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