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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Excelpoint is a global company that specializes in no-code business process automation. Our success and reputation have been built by working with our customers to identify business-critical issues and address them using our no-code software. We configure and deploy scalable solutions to automate business processes and workflows. Our no-code software is a key component of our customers' success in creating streamlined operations that improve business results, reduce cost, drive business improvement and enhance customer and employee experience. We design and implement solutions that meet your specific requirements. These solutions replace manual, paper-based and spreadsheet-based processes with highly efficient and automated solutions that are integrated into your technology landscape.

Description

Zingtree lets you build interactive decision trees with no code. This allows you to create agent scripts, guide customers and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. It is a no-code solution that allows business users to create, deploy, manage, and update their decision trees with minimal IT work.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

5X No 
Automation Anywhere Yes 
Freshdesk No 
Intercom No 
Nectar Desk No 
Pandium No 
Salesforce No 
WordPress No 
Zendesk No 

Integrations

5X Yes 
Automation Anywhere No 
Freshdesk Yes 
Intercom Yes 
Nectar Desk Yes 
Pandium Yes 
Salesforce Yes 
WordPress Yes 
Zendesk Yes 

Pricing Details

£50/monthly for 1 users
4 to 10 - £1,000 per concurrent licence
11 to 20 - £950 per concurrent licence
21 to 40 - £900 per concurrent licence
41 to 70 - £800 per concurrent licence
71 to 100 - £700 per concurrent licence
101 to 200 - £600 per concurrent licence
201 to 350 - £500 per concurrent licence
351+ - £450 per concurrent licence
Free Trial No 
Free Version No 

Pricing Details

$25.00/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Excelpoint

Founded

2004

Country

United Kingdom

Website

www.excelpoint.co.uk

Vendor Details

Company Name

Zingtree

Founded

2014

Country

United States

Website

zingtree.com

Product Features

Business Management

Billing & Invoicing Yes 
CRM Yes 
Employee Management Yes 
Financial Management Yes 
Inventory Management Yes 
Marketing Management Yes 
Order Management Yes 
Point of Sale (POS) Yes 
Project Management Yes 
Purchasing Yes 
Scheduling Yes 
Time & Expense Tracking Yes 
Training Management Yes 
Vendor Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording No 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Clinical Trial Management

21 CFR Part 11 Compliance No 
Document Management No 
Electronic Data Capture No 
Enrollment Management No 
HIPAA Compliant No 
Monitoring No 
Patient Database No 
Recruiting Management No 
Scheduling No 
Study Planning No 

Customer Service

Alerts / Escalation No 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Hospital Management

Accounting Integration No 
Appointment Management No 
Appointment Scheduling No 
Bed Management No 
Billing & Invoicing No 
Claims Management No 
In-Patient Management No 
Inventory Management No 
Medical Billing No 
Out-Patient Management No 
Patient Records Management No 
Physician Management No 
Policy Management No 
Revenue Management No 

Medical Scheduling

Appointment Management No 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling No 
Multi-Location No 
No-Show Tracking No 
On Call Scheduling No 
Patient Records No 
Patient Scheduling No 
Physician Management No 
Recurring Appointments No 
Self Service Portal No 
Staff Scheduling No 

Patient Management

Admissions Management No 
Bed Management No 
Discharge Management No 
Historical Reporting No 
Patient Flow Management No 
Patient Location Tracking No 
Patient Monitoring No 
Real Time Reporting No 
Waiting Time Tracking No 

Quoting

Automated Quoting No 
Catalog Management No 
Client Portal No 
Contact Management No 
Customer Accounts No 
Customizable Branding No 
Discount Management No 
Forms Creation No 
Pricing Management No 
Product Configurator No 
Proposal Management No 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

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