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Description
Evvox serves as a comprehensive platform tailored for the insurance sector. Our primary goal is to assist you in discovering fresh avenues for expansion and enhancing your overall business performance. We achieve this through a sophisticated blend of advanced analytics, AI and machine learning technologies, intelligent routing, customer segmentation, lifetime value assessment, cross-selling and upselling strategies, among other tools, all readily available for your organization. The standout feature of our data platform lies in its seamless capability to not only ingest new data but also to integrate it effortlessly into existing models, presenting it in a way that is most relevant to your needs. With a robust 25 years of experience in data ingestion, we have refined our processes to accelerate new data integration by five to ten times. We provide the essential data models alongside external data sources, while you contribute what you have, and collectively we establish a solid foundation for actionable insights. These insights are directly channeled to your sales team, empowering them to maximize the value they offer to customers and to secure new business opportunities. By leveraging our platform, you can transform data into a competitive edge that drives growth and fosters lasting customer relationships.
Description
General Magic is a specialized AI messaging solution tailored for the insurance sector, allowing firms to streamline customer workflows via SMS and other messaging platforms. By utilizing AI agents that can manage tasks such as quoting, renewals, policy adjustments, and claims updates in real-time, it enables insurers to execute essential operations through straightforward text conversations rather than relying on phone calls or web portals. The platform seamlessly connects with various systems, including policy, quote, claims, and CRM, through APIs, ensuring that dialogues are supported by up-to-date insurance data while automatically refreshing records as processes advance. Furthermore, it tracks every interaction with customers and assesses users based on intent, frustration levels, and the potential for churn, providing insights that help teams identify when intervention might be necessary. The central feature of the platform, known as Cell, effectively converts customer inquiries into actionable steps across fundamental insurance systems, proactively requesting any missing details and automating follow-up communications to enhance customer engagement. This innovative approach not only improves efficiency but also elevates the overall customer experience within the insurance landscape.
API Access
Has API
API Access
Has API
Integrations
Azure Data Factory
Azure Data Lake
Azure Databricks
Azure Event Hubs
Azure Machine Learning
Azure SQL Database
Guidewire
HubSpot CRM
Live Commerce
Salesforce
Integrations
Azure Data Factory
Azure Data Lake
Azure Databricks
Azure Event Hubs
Azure Machine Learning
Azure SQL Database
Guidewire
HubSpot CRM
Live Commerce
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Evvox
Country
United States
Website
www.evvox.ai/
Vendor Details
Company Name
General Magic
Country
United States
Website
generalmagic.inc/