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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

Description

Boost your revenue through automated sales training that ensures all representatives receive consistent education, regardless of your time constraints. This solution is favored by rapidly expanding companies in sectors like SaaS, finance, consumer goods, and outsourcing. Eliminate tedious manual tasks and reduce onboarding time by at least 30%, while also enhancing your team's performance to achieve revenue goals by as much as 28%. Identify areas needing assistance in real-time to better address challenges. Facilitate partner education without overburdening account managers, and easily integrate your branding along with corporate messaging for immediate updates. Utilize Gradual to swiftly develop training processes that cater to individual mentoring requirements, ensuring faster ramp-up and improved team retention rates. By empowering your sales force with effective training resources, you can ultimately drive increased business growth, as everything you need for automated sales training—including videos, quizzes, tasks, and expert-designed templates—is readily available. With this comprehensive approach, your team will be better equipped to excel in their roles.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free for up to 3 seats
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Everhelp

Founded

2021

Country

Poland

Website

www.ever-help.com

Vendor Details

Company Name

Gradual

Founded

2020

Country

United Kingdom

Website

gradual.io

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Sales Training

Analytics / Reporting No 
Assessment Management No 
Built-in Course Authoring No 
Certification Management No 
Customizable Branding No 
Gamification No 
Learning Management No 
Microlearning No 
Onboarding No 
Practice Tools No 
Progress Tracking No 
Video Assessments No 

Alternatives

Alternatives

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