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Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
Description
With ServerInternals, users have immediate access to all critical information, facilitating swift diagnostics that lead directly to identifying the underlying issues and implementing appropriate solutions. There's no longer a necessity to utilize Performance Monitor and ponder which counter values to gather, nor to check Services for failures, or to delve into Event Viewer and create intricate filters to sift through extraneous data. Additionally, connecting to the server to examine CPU usage, memory consumption, and running processes via Task Manager is rendered unnecessary. The integration of performance metrics, event logs, service statuses, and process details, paired with intuitive drill-down navigation, ensures a streamlined and effective root-cause analysis of any issues that arise. If needed, corrective measures can be executed straight from the ServerInternals interface. The use of color-coded status indicators, gauges, charts, and lists allows for a comprehensive presentation of a wide array of information, enhancing user experience and operational efficiency. This holistic approach not only saves time but also empowers users to manage server performance proactively.
API Access
Has API
API Access
Has API
Integrations
Beam AI
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$65.00/one-time/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Vendor Details
Company Name
Hazelnut Software
Founded
2011
Country
United Kingdom
Website
www.serverinternals.co.uk
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Server Management
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring