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Description

Eracent assists its clients in navigating the complexities of software license management and computing asset oversight within the dynamic IT landscape of today. By partnering with us, enterprise organizations can achieve substantial reductions in their yearly software expenditures, mitigate audit and security vulnerabilities, and enhance their asset management efficiency. Our clientele includes some of the largest corporate and governmental IT infrastructures globally. At the heart of any successful Software Asset Management (SAM) or IT Asset Management (ITAM) initiative lies high-quality data. Through our comprehensive cross-platform discovery, application recognition, and software usage analytics, we deliver in-depth insights that empower organizations. Our adaptable integration capabilities allow for seamless data sharing from various sources, creating a unified perspective on ownership and operations. We provide detailed discovery and usage analytics across data centers, desktops, cloud environments, and mobile devices, coupled with lifecycle management and customizable automation processes for both hardware and software assets. This holistic approach enables organizations to maintain control over their assets efficiently and effectively.

Description

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axonius Yes 
ArmorCode No 
BindTuning No 
CloudFabrix No 
Datanet No 
Dialpad Connect No 
Dotcom-Monitor No 
Entitle No 
Globys Suite No 
HCL BigFix No 
Jitterbit No 
Keyfactor Command for IoT No 
Oracle In-Memory Cost Management No 
RiskIQ No 
Silk Security No 
Strata Maverics Platform No 
SysTrack No 
TrustCloud No 
Workers by Delos No 
iFinder No 

Integrations

Axonius Yes 
ArmorCode Yes 
BindTuning Yes 
CloudFabrix Yes 
Datanet Yes 
Dialpad Connect Yes 
Dotcom-Monitor Yes 
Entitle Yes 
Globys Suite Yes 
HCL BigFix Yes 
Jitterbit Yes 
Keyfactor Command for IoT Yes 
Oracle In-Memory Cost Management Yes 
RiskIQ Yes 
Silk Security Yes 
Strata Maverics Platform Yes 
SysTrack Yes 
TrustCloud Yes 
Workers by Delos Yes 
iFinder Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Eracent

Website

www.eracent.com

Vendor Details

Company Name

ServiceNow

Founded

2003

Country

United States

Website

www.servicenow.com

Product Features

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

License Management

Automatic SKU Recognition Yes 
Central LM Server No 
Copy Protection No 
History Tracking No 
Node Management No 
Online Activation No 
Portable License No 
Sarbanes-Oxley Compliance No 
Timing Rights No 
Trial License No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling No 
Task Management Yes 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

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