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Description
Facilitating teamwork, secure sharing of information, and enhancing business efficiency for law enforcement agencies globally, we have developed a thorough complaint management solution by merging our award-winning platform with the comprehensive expertise in complaint handling and outsourcing provided by Equiniti Hazell Carr. This results in a versatile and robust platform specifically designed to meet your unique operational requirements, along with expert technical resources and outsourcing options. Our all-encompassing solution is suitable for extensive remediation and rectification initiatives, allowing you to handle complaints or cases proactively before they escalate into larger issues. Additionally, our modular approach allows you to choose individual components to customize your customer service experience, or opt for a fully managed service solution that covers every aspect of complaint management, ensuring a seamless and efficient process for your agency. By leveraging our solution, you can significantly improve the overall effectiveness of your operations while maintaining high standards of service delivery.
Description
Quick Assign Service CRM is a comprehensive software solution tailored for businesses in the field repair sector, including HVAC, RO, IT, medical, and equipment maintenance. It streamlines the entire service process, starting from the initial complaint registration to the final job execution and billing. Engineered for maximum efficiency, it includes features for managing customer complaints, tracking Annual Maintenance Contracts (AMCs), scheduling preventive maintenance with reminders, and providing real-time GPS tracking to efficiently monitor technicians and allocate tasks. You can easily oversee inventory levels, track expenses, and manage both sales and purchase invoices without hassle. Additionally, the robust reporting capabilities allow users to assess performance, monitor revenue, and review service history all in one centralized location. By utilizing Quick Assign, businesses can optimize their operations, improve customer satisfaction, and increase productivity, establishing it as the premier choice for effectively managing your field repair operations. This innovative tool not only simplifies processes but also empowers businesses to thrive in a competitive market.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$249/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Equiniti
Founded
2007
Country
United Kingdom
Website
equiniticharter.com
Vendor Details
Company Name
Twobro Power Solutions
Founded
2024
Country
India
Website
quickassigncrm.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management