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ease
features
design
support

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Description

Facilitating teamwork, secure sharing of information, and enhancing business efficiency for law enforcement agencies globally, we have developed a thorough complaint management solution by merging our award-winning platform with the comprehensive expertise in complaint handling and outsourcing provided by Equiniti Hazell Carr. This results in a versatile and robust platform specifically designed to meet your unique operational requirements, along with expert technical resources and outsourcing options. Our all-encompassing solution is suitable for extensive remediation and rectification initiatives, allowing you to handle complaints or cases proactively before they escalate into larger issues. Additionally, our modular approach allows you to choose individual components to customize your customer service experience, or opt for a fully managed service solution that covers every aspect of complaint management, ensuring a seamless and efficient process for your agency. By leveraging our solution, you can significantly improve the overall effectiveness of your operations while maintaining high standards of service delivery.

Description

Quick Assign Service CRM is a comprehensive software solution tailored for businesses in the field repair sector, including HVAC, RO, IT, medical, and equipment maintenance. It streamlines the entire service process, starting from the initial complaint registration to the final job execution and billing. Engineered for maximum efficiency, it includes features for managing customer complaints, tracking Annual Maintenance Contracts (AMCs), scheduling preventive maintenance with reminders, and providing real-time GPS tracking to efficiently monitor technicians and allocate tasks. You can easily oversee inventory levels, track expenses, and manage both sales and purchase invoices without hassle. Additionally, the robust reporting capabilities allow users to assess performance, monitor revenue, and review service history all in one centralized location. By utilizing Quick Assign, businesses can optimize their operations, improve customer satisfaction, and increase productivity, establishing it as the premier choice for effectively managing your field repair operations. This innovative tool not only simplifies processes but also empowers businesses to thrive in a competitive market.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$249/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Equiniti

Founded

2007

Country

United Kingdom

Website

equiniticharter.com

Vendor Details

Company Name

Twobro Power Solutions

Founded

2024

Country

India

Website

quickassigncrm.com

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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