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Description
Oversees the complete lifecycle of developing, testing, deploying, and operating LLM applications seamlessly, eliminating the need to integrate various systems. This approach ensures the lowest total cost of ownership (TCO). It incorporates a vector database and search engine that surpasses all major competitors, boasting query latency that is 10 times faster, query throughput that is five times greater, and costs that are three times lower. It represents a cutting-edge data and knowledge infrastructure that adeptly handles extensive, multi-modal unstructured and structured data. You can rest easy knowing that outdated information will never be an issue. Effortlessly integrate with advanced, modular, agentic RAG and GraphRAG techniques without the necessity of writing complex plumbing code. Thanks to CI/CD-style evaluations, you can make configuration modifications to your AI applications confidently, without the fear of introducing regressions. This enables you to speed up your iterations, allowing you to transition to production within days instead of months. Additionally, it features fine-grained access control based on roles and privileges, ensuring that security is maintained throughout the process. This comprehensive framework not only enhances efficiency but also fosters a more agile development environment.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Adobe Experience Manager
Aha!
Appinium
Confluence
Contentful
Discourse
GitHub
Higher Logic Vanilla
Joomla!
Khoros
Integrations
Adobe Experience Manager
Aha!
Appinium
Confluence
Contentful
Discourse
GitHub
Higher Logic Vanilla
Joomla!
Khoros
Pricing Details
$29 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Epsilla
Founded
2023
Country
United States
Website
epsilla.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
