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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our Virtual Shopping Assistant, powered by artificial intelligence, effectively pinpoints and transforms sales opportunities within customer chat platforms, simultaneously lowering customer service expenses. It boasts the capability to convert 20% of online interactions into sales without affecting customer support operations. Envolve functions as a performance marketing channel that enhances both on-site conversion rates and average order values, while also cutting down on re-marketing expenditures. The chat A.I. meticulously analyzes customer inquiries to discern their intent, ensuring that requests requiring human intervention are directed to your support team. Meanwhile, inquiries related to sales are seamlessly guided through an automated sales funnel that aligns customers with relevant products from your website and product inventory. All product details showcased by Envolve are sourced directly from your product feed, granting retailers complete authority over the content presented. This innovative approach not only boosts sales but also optimizes the overall customer experience.

Description

Instant Reply serves as an advanced AI sales representative for engaging business discussions across platforms like Instagram, WhatsApp Business, and Messenger. This tool leverages a company's frequently asked questions, pricing, and policies to effectively respond to customer inquiries, assess incoming requests, and facilitate follow-up actions along with booking processes. Initially, teams can operate in an approval mode, gradually transitioning to automatically dispatch the types of replies they deem reliable. Additionally, personalized quotes and decisions regarding discounts can be delegated to a human agent while retaining the context of the conversation. The platform's shared inbox consolidates all customer interactions for easier management. Furthermore, an MCP server enables the connection of compatible AI assistants to appropriate inbox and workflow tasks, contingent upon workspace access rights, permissions, and specific plan limitations. Notably, WhatsApp Business is accessible under Growth and Pro plans, with Meta's delivery fees billed separately. Overall, Instant Reply streamlines customer engagement while providing flexibility for businesses to manage their communication effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook Messenger No 
Instagram No 
TUNE Yes 
WhatsApp No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
TUNE No 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Envolve Tech

Founded

2013

Country

Gales

Website

envolvetech.com

Vendor Details

Company Name

Instant Reply

Website

www.instantreply.co

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

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