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Average Ratings 0 Ratings
Description
ÉN AI is an online artificial intelligence knowledge assistant designed to aid organizations in retrieving answers from their internal data. Administrators have the capability to incorporate various file formats such as PDF, DOCX, XLSX, CSV, and TXT, as well as connect to specific Google Drive folders or index web content through URLs or sitemaps. Users can pose inquiries in natural language, receiving responses complete with citations for each answer provided. Key features encompass OCR functionality for scanned PDFs, seamless re-syncing of content, categorization of documents, and user-centric access controls. Additionally, administrators can create distinct AI agents tailored for departments like HR, Sales, and onboarding, each restricted to their designated categories, and integrate a customized chat widget on a verified website domain. Furthermore, the platform offers a Local AI option, enabling the operation of a model directly on the customer’s server, along with features for chat history tracking and analytics on saved time, frequently asked questions, and identified knowledge gaps. Notably, ÉN AI accommodates both Vietnamese and English languages, enhancing its accessibility and usability for a diverse range of users. Its comprehensive functionality makes it an invaluable tool for organizations looking to streamline information retrieval and improve internal communication.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google Drive
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Golden Owl Corporation
Founded
2023
Country
Vietnam
Website
enai.vn/en
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No