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Average Ratings 0 Ratings
Description
ÉN AI is an online artificial intelligence knowledge assistant designed to aid organizations in retrieving answers from their internal data. Administrators have the capability to incorporate various file formats such as PDF, DOCX, XLSX, CSV, and TXT, as well as connect to specific Google Drive folders or index web content through URLs or sitemaps. Users can pose inquiries in natural language, receiving responses complete with citations for each answer provided. Key features encompass OCR functionality for scanned PDFs, seamless re-syncing of content, categorization of documents, and user-centric access controls. Additionally, administrators can create distinct AI agents tailored for departments like HR, Sales, and onboarding, each restricted to their designated categories, and integrate a customized chat widget on a verified website domain. Furthermore, the platform offers a Local AI option, enabling the operation of a model directly on the customer’s server, along with features for chat history tracking and analytics on saved time, frequently asked questions, and identified knowledge gaps. Notably, ÉN AI accommodates both Vietnamese and English languages, enhancing its accessibility and usability for a diverse range of users. Its comprehensive functionality makes it an invaluable tool for organizations looking to streamline information retrieval and improve internal communication.
Description
A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$39 per month
Unlimited users
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Golden Owl Corporation
Founded
2023
Country
Vietnam
Website
enai.vn/en
Vendor Details
Company Name
LiveChat Software
Founded
2002
Country
United States
Website
knowledgebase.ai
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes