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Description
Empolis Smart Cloud serves as your experienced ally in the realm of Smart Information Management. Utilizing the Empolis Smart Cloud, we assist you in creating a tailored service application, whether you plan to deploy it internally within your organization or offer it to your clientele through licensing. Additionally, Empolis Service Express addresses the challenge of fragmented knowledge that exists across various systems and within your employees' minds, making it hard to find answers efficiently. By consolidating all of your company’s knowledge, Service Express creates a centralized knowledge management system, ensuring you have a single source of information to address all your inquiries. This streamlined approach enhances productivity and saves valuable time for your organization.
Description
Information equates to influence, and applying that knowledge enhances effectiveness.
Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.
API Access
Has API
API Access
Has API
Integrations
Crowdin
Mailchimp
Okta
Pendo
Quaeris
Salesforce
Slack
Squelch
Strategy Overview
Sunshine Conversations
Integrations
Crowdin
Mailchimp
Okta
Pendo
Quaeris
Salesforce
Slack
Squelch
Strategy Overview
Sunshine Conversations
Pricing Details
$16.50 per user per month
Free Trial
Free Version
Pricing Details
$15 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Empolis
Founded
1986
Country
Germany
Website
www.empolis.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/guide/
Product Features
Big Data
Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
