Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

Principles like ethics, rigor, and necessity are embedded in the core DNA of Optigest. Established to become the leading ally for tourism professionals, the company concentrates its efforts on this niche sector. Successfully creating a technological framework that meets the specific demands of clients requires a deep understanding of their operations, challenges, and requirements. Optigest employs a partnership approach, fostering close collaboration with clients as a foundational model. The Optitravel – Travel Agency Manager provides a user-friendly solution for managing all aspects of an agency, including client relations and accounting integration, accessible from anywhere globally with secure internet connectivity. This innovative system not only streamlines operations but also enhances the overall efficiency and effectiveness of travel agencies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

2Subscribe Yes 
Microsoft Outlook Yes 

Integrations

2Subscribe No 
Microsoft Outlook No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

Optigest

Founded

2005

Country

Portugal

Website

www.optigest.net/www/EN/index.php

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Travel Agency

Central Reservation System Yes 
Customer Database Yes 
Flight Booking Yes 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Marketing Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Quote Management Yes 
Rental Car Reservations Yes 
Single / Group Reservations Yes 

Alternatives

Phoenix Reviews

Phoenix

ITB Technologies
nsTravel Reviews

nsTravel

NetSemantics
Toogo Reviews

Toogo

Toogonet
Comingo Reviews

Comingo

Peleg